I was using PL 5, adjusting the Selective Tone sliders when I got a pop-up saying that PL had stopped working. The pop-up promised to create a crash report, but that never happened in the next five minutes so I killed PL. PL 5 log file attached.
The issue hasn’t happened again. I’ve handled and process several hundred images about the time the crash happened and afterwards. I see quite a number of errors and warnings in the log file I sent; how do I ID the image/sidecar from the log I sent you?
PL 5 crashes continually on my MBP. have been waiting a week since sending log file. When I ask for status, I am told that I reset my ticket in the queue so I cannot ask for status. Then today I get email that DXO is closing my ticket for lack of a reply.
Does it happen on any image when using DeepPRIME loupe?
Could you also upload one of such image with its dop file and let me know once it’s ready?
Does it also happen if you choose another device for DeepPRIME acceleration in advanced preferences ? Please note that PL needs to be restarted to take into account such change.
As long as I don’t use the denoise option, all is going fine. Every other step in the workflow doesn’t cause a crash.
The strange is, when DxO has crashed, it will do so until I select another folder. Then all is going well until I try to denoise through Deepprime.
There is no dop file because DxO is crashing before finishing.