Photo Browser Not Displaying All Images

The Photo Library image browser is not displaying all the images in the folder. This previously worked fine. In fact, there are even .dop files that do not display or open in PL. The images appear in and open with Photoshop.
For example, the PL4 image browser displays 3 images in the selected folder but it actually contains 70 images. I notice a small red cross is displayed. Any ideas?

Good morning!

“Red cross” means that there is an issue either in the sidecar or most probably in you DB.

Could you, please, provide us with your log? ( Log files – %UserProfile%\Documents\DxO PhotoLab 4 logs)

Please, archive them and attach here.

Thank you
Regards,
Svetlana G.

DopCor.0.txt (64.6 KB) DopCor.1.txt (158.3 KB) DopCor.2.txt (32.8 KB) DopCor.3.txt (28.1 KB) DopCor.4.txt (32.4 KB) DopCor.5.txt (192.3 KB) DopCor.6.txt (166.5 KB) DopCor.txt (34.1 KB) DxO.PhotoLab.0.txt (411.4 KB) DxO.PhotoLab.1.txt (1007.2 KB) DxO.PhotoLab.2.txt (40.0 KB) DxO.PhotoLab.3.txt (153.4 KB) DxO.PhotoLab.4.txt (77.6 KB) DxO.PhotoLab.5.txt (560.0 KB) DxO.PhotoLab.6.txt (1.4 MB) DxO.PhotoLab.txt (3.3 MB)

Thank you. We will investigate the issue.

Regards,
Svetlana G.

Thanks. I have uninstalled and reinstalled DxO PL4 but it didn’t change anything.

Hopefully get some results soon. There are many photos I cannot process. :frowning:

Contacted Support regarding this problem. They suggested I create a copy of all files and folders to test if DxO PL could see the copies. It did. “This is a rarely occurring problem on some PC’s that our developers are investigating. It is suspected that the problem might be related to how the computer is configured. For now, the recommendation is to move the files from the file folder that is not working properly to the new folder until a resolution can be found.” SOLVED (sort of…) for the time being. It means I now have two folders containing all my images. That’s double the file space. The original folder for Photoshop and image library management and the other for working in DxO PL.

Update to 4.3.1.4595 has not fixed the issue.

I still have to run a duplicate folder of all my images.

As a Windows 10 user I’ve had the same problem and it’s very annoying. This is not the first time it’s been reported. I’ve been using PL4 Elite since version 2, and am currently at 4.3.1.4595. HArd to know when this defect crept into PL.

  1. Has this issue been reported for Mac user or is it only a Windows issue?
  2. On June 30th you kindly responded, “Thank you. We will investigate the issue”. It’s now August 14th.
  3. Is there an open ticket on this defect?
    3.a If yes, can you please provide the the ticket number?
    3.c I’ll work with the support team going forward.

Dear @Urbana-Gold,

The issue itself is not fixed as it’s rather complicated. But the users who addressed his/her issue to the support is provided with the temporary workaround as far as I know.

So, please, address your issue to support.dxo.com

Regards,
Svetlana G.

Thank you @sgospodarenko
I created the below support ticket. NOTE 4.3 below

  1. Bottom of Viewer window displays the following 2 scenarios:
    1.1 “5 of 26 images” with a “Red x” ( n of N images)
    1.2 “0 images” with a “Red x”

  2. Window’s “File Explorer” displays all raw, .jpg, .and dop files.
    [ All raw files are Samsung, all have extension ".SRW ]

  3. Attached: DxO.PhotoLab.txt from scenario 1.2 above.

  4. Believing this ‘could’ be a DB issue:
    4.1 I closed PL4.
    4.2 I renamed file C:\Users(my-user-name)\AppData\Roaming\DxO\DxO PhotoLab 4\Database\PhotoLab.db to PhotoLab.db.Orig
    **4.3 :grinning:STARTED PL4, AND ALL MY IMAGES ARE DISPLAYED :grinning:

  5. Notes:
    5.1 All log files, crash files also reside on C: drive
    C:\Users(my-usr-name)\Documents\DxO PhotoLab 4 logs
    C:\Users\my-usr-name\Documents\DxO PhotoLab 4 crashes
    5.2: My C Drive is Solid State Drive (SSD)
    Total 237GB
    Used 128GB
    Free 108GB
    5.3: I De-Frag the C Drive (I mention this knowing Mac does not require de-frag)
    5.4 All my photos reside on my D: Drive (HDD)
    Total 931GB
    Used 583GB
    Free 348GB
    5.5 I De-Frag the D Drive
    5.6 I did notice a PL2 DB on D drive:
    D:\Users(my-usr-name)\AppData\Roaming\DxO\DxO PhotoLab 2\Database\PhotoLab.db

  6. In summary:
    6.1 I still have PhotoLab.db.Orig. Cannot attach it, get error message " The upload took too long, connection was lost"
    6.2 Using the new .db file, I have not performed an exhaled test of my photos e.g. all my edits to all my raw files.
    6.3 Obviously I’m not sure why rebuilding the DB from scratch displays all my photos; as mentioned I need to validate my raw file edits.
    6.4 Please pass on all thought, suggestion etc.

  • Yep, this is exactly the sign that your DB is corrupted. And as you have already created the support ticket you will be guided there with the procedure.
  • Could you, please, try to archive it first and then attach?

Regards,
Svetlana G.

Hello Svetlana,

PhotoLab.db.Orig.zip (21.9 MB)

Thank you, GREAT suggestion, your help is greatly appreciated.

Best Regards
Lawrence Norman

Good morning @Urbana-Gold ,

Thank you for the db, but you should attach it to your support ticket :slightly_smiling_face:
It will be useful for the developer who will be working on it.

Regards,
Svetlana G.

Hello Svetlana ,
I created the ticket, but never received a ticket confirmation from support. (I also looked in Junk)

Regards,
Lawrence Norman

Good morning Lawrence,

Please, wait a bit they should get in touch soon.

Regards,
Svetlana G.

I used Photoshop to backup the original photo folder and then restored it to a new HDD. PL4 so far seems to reading all photos in the new restored location. I will now use the new folder and have deleted the original photo folder and the copy I was using for PL4.

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