Sony A7RIV-A RAW Support

DxO PureRAW Feature requests
1

Can we get an idea of when A7RIV-A RAW images will be supported in PureRAW? It’s very easy to change the EXIF data on a photo to make PureRAW work, you need only change the camera from A7RIV-A to on A7RIV and it works perfectly. This suggests to me it must be easy to change in the software as well. For many of my stills I am not permitted to edit EXIF data directly, and so I am in many instances unable to use your software.

Can you advise when this feature might be added?

2

Support has already been added in PureRAW 2.0, according to this:

DxO Supported Cameras & Lenses

(Also in PhotoLab 4 and 5.)

3

Hi Greg, I can now see this update. I have only version 1 of PureRaw, and since I’ve not been able to use it with my camera model, I have used it literally once to check if I could use EXIF data modifiers to import my photos. I assumed buying the software outright would entitle me to free updates, that’s why I went with DxO and not a subscription software. Can I get a refund on the version 1 of the software, that I have not used because my camera was not supported?

4

→ https://support.dxo.com/hc/en-us/sections/4423254175633-Upgrading-Purchasing

→ https://support.dxo.com/hc/en-us/articles/4437241174801-I-bought-DxO-PureRAW-but-didn-t-know-that-not-all-cameras-are-supported-How-can-I-return-it-

→ https://support.dxo.com/hc/en-us/articles/4437187486993-I-recently-bought-DxO-PureRAW-am-I-eligible-for-a-free-upgrade-or-anything-else-

for upgrade → Customer Login

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