Evening, I downloaded your trial version the other day and have been testing it out. On a number of images it works fine. On other images, I’m finding that it has problems for no apparent reasons - specifically creating a black/blank image that is always about 14.6MB rather than the usual ~92MB.
I’m shooting with a Pentax K1 version 1 (original version), with several lenses (DFA 15-30/f2.8) that downloads the body/image configuration file. The other lens I’ve been testing it with is the Zeiss 25/f2.8 ZK - (provides no lens ID in the EXIF metadata) which does not download a configuration file. Note, the Pentax K1 is able to produce two types of raw files (PEF and DNG). I am using the Pentax produced DNG file type for my raw format.
Instance 1 - K1 / Zeiss 25/f2.8 - first attempt produced a blank file. Closed DXO Raw and restarted it again, second attempt
Instance 2 - K1 / FDA 15-30/f2.8 - 6 attempts produced 5 black/blank files, each ~14MB large. Out of 2 different files, I finally had one process with results.
System - HP ENVY 15.6" Laptop - 10th Gen Intel Core i7-10750H 6 cores - 32GB Ram - 1TB SSD - GeForce RTX 2060 6GB - 4K UHD (3840 x 2160) - Windows 10 Professional
I’m attaching 2 files - the original DNG and the failed DXO DNG conversion - Well, I tried to upload and your system will not let me up load the original nor the failed conversion, since I’m a new user. I would suggest that you remedy the problem so that potential customers are able to provide you with the information you are going to need, to fix the problem.