Where is-it ?
I know you are legitimately angry regarding some of DXO’s business practices, but if you’re no longer a fan and will not be using any of DXO products anymore, I wonder why you bother to continue to take your time to post here. However, If you do plan to continue using DXO software, and would miss it if it were gone, I wonder why you would actively want to drive potential customers away which could hasten it’s demise.
No one should ignore any of DXO’s negative business practices, I believe attempting to get them fixed by strongly indicating our displeasure with them is a better option than actively trying to drive them out of business.
Mark
4 Likes
Dear Alec,
You have the right to be angry, you have the right to give your opinion, but you have also the right to show some respect for other people in this public space that do not share the same point of view with you or share your point of view but do not act like you.
We are all here for a purpose but certainly not to fight at each other.
Have a nice day.
1 Like
I do agree that it is a pathetic situation here, but let’s not add oil on the fire.
There is a reason for every little thing happening.
Hopefully the @DxOStaffPO will give us a statement so we can restore peace and trust.
I agree that it should be done.
After 20 posts the message was understood.
Pascal
2 Likes
I agree. But I doubt that this is the end of it. I think the silence from DXO in response to this rebellion from some loyal customers is not helping. However, I’m not sure what they would be willing to say to us that would satisfy some of the complaints.
It is unlikely that they will move the Nik button to its more proper place in the Export To drop down as long as they are marketing Photolab to new users as an integrated part of the Nik Collection.
It is also unlikely that they’re going to change their website reference to the Nik collection being able to work with raw files, which is certainly misleading.
And hopefully they will handle upgrade pricing better for future releases. However, they are not going to go back and undo the mess they’ve created with Nik upgrade pricing. It is highly unlikely they will fix the problems they created for current users expecting a more robust upgrade for their money, or for users who recently purchased the previous version. It is also highly unlikely they will also go back and refund any money to users who already owned Photolab and don’t need a second license since PhotoLab is included with the Nik Collection at no cost.
It is these missteps that has angered a number of people, and they will continue to show their anger until DXO says something, or does something about it. Fixing these issues to everyone’s satisfaction by giving back money paid, after the fact, would be time-consuming and costly to DXO and is simply not going to happen. The best we can hope for is an adjustment to future upgrade pricing that will cover the various scenarios for current users.
Mark
I still use the products I paid for. But I can no longer recommend any DxO product in good faith, and I do not believe that PhotoLab will be a viable product moving forward unless DxO changes course dramatically.
3 Likes
A small point here, Mark. I don’t speak for DxO, nor do I pretend to (and I’m not addressing issues of deals & pricing here, which I see have upset many) … however;
Advertised claims for ability to work with RAW files are made in the context of Nik Collection 2 - - which includes PhotoLab, which is a RAW converter … So, it’s actually not misleading - - even tho it may be confusing to some of us who have previously known these as quite different tool-sets.
John M
I disagree. It is misleading for anyone familiar with Google’s version and DXO’s version 1. It implies that the Nik Collection, as understood by a wide audience, is now capable of applying edits to raw files, presumably either through a database or sidecar files.
On the Nik Collection Home page it says,
“THE MOST POWERFUL PHOTO EDITING PLUGINS FOR ADOBE PHOTOSHOP & LIGHTROOM”
Scroll down to the “WHAT’S NEW?” section and it says,
" EDITS RAW FILES WITH U POINT
You can now apply U Point exclusive local adjustment technology to RAW files giving photographers more versatility and creative possibilities."
There is nothing about the raw editing only being available in PhotoLab or the fact that LR and PS plugin users can’t take advantage of that. I’ve had to explain that to a number of people on other forums who use the Nik Collection as a plug-in and were ready to purchase version 2 assuming the apps would now allow them to further process their raw files from Lightroom. They were less then pleased when I had to explain what was actually meant and the export to the plug-ins would still have to be tiffs or jpegs.
I can only imagine the anger of those who purchased this upgrade for it raw processing capabilities only to discover things are not as they expected. In" What’s New" they should have been clearer about what was actually meant. They may not have been intentionally misleading, but it was misleading nonetheless. Frankly I can’t understand how DXO’s staff could not have realized the confusion it would cause and the ensuing backlash. It took me all of 5 seconds when I read the “What’s New” to understand that it would easily mislead anyone reading it.
Mark
2 Likes
And what I really don’t understand: they must have recognized the confusion and anger their misleading statement HAS caused already. Still they do not comment here, nor have they changed anything in their product announcement.
1 Like
I am one of the people who was confused about Nik2 after reading the website. I think I put the collection in my cart twice and both times decided not to pull the trigger because of conflicting information and my own misunderstanding of what I would be buying. This included how I could use Nik2.
This one statement alone led me to believe I could edit my RAW files.
With Nik Collection 2 you can now make local adjustments directly on high-quality RAW files before converting your images to JPEG.
Its only after you click on Learn More that you realize they are referring to U-Point, but It isn’t clear, or at least it wasn’t to me. Thankfully I had the community’s resources and people here to learn from.
I know everything I’m saying now is a culmination of what has already been said. I don’t know that I feel mislead, but maybe I would have if I would have purchased Nik2.
I don’t need a copy of PL Essentials. I purchased the Elite edition for a reason. Still on the fence about the button. Would I like it better if it was buried on a menu, probably. Is it life ending where it is, no.
Given peoples reaction, I doubt this situation or one similar is going to happen again.
1 Like
Die letzten Post sind aber weit weg vom Ursprungs Thema.
Es ging mal um den Werbe Button für die unnötigen Nick Filter in DXO PL2 Elite!
Wieso antworten die Entwickler nicht?
Google übersetzer
The last post are far away from the origin topic.
It was about the advertising button for the unnecessary Nick Filter in DXO PL2 Elite!
Why do not the developers answer?
3 Likes
But if you have read the entire thread, you’d see that I had replied above specifically in regards to the button’s presence. Post #10. However, I agree that this thread has gotten somewhat off topic.
I don’t think we will get an answer. (As other’s have mentioned). Decisions have been made. I still like my DxO software and wouldn’t be happy if I could not longer use it. have seen these decisions get turned around too. Button’s do go away or get moved. Could very well happen here.
I’m guessing there’s too much anger in this thread for them to add any replies.
Its the same for Essential, not just Elite. All they could have done is grey it out if you don’t have NIK, like they do if you don’t have VP or FP.
As I’ve pointed out several times, the Nik button is just another type of export and rightly should be an additional entry in the Export To drop down menu.
Mark
1 Like
@mwsilvers
Zuschaltbar für Kunden die Nik Filter haben, Ja! Für alle anderen dürfen die so nicht erscheinen
Google Übersetzer:
Can be connected to customers who have Nik filters, Yes! For all others, they should not appear that way
I completely agree with you!
Ich stimme dir vollkommen zu!
Mark
1 Like
I can be easy done by only show when nik collection is installed.
Viewpoint en filmpack does that so why not the “nik connector”?
1 Like
More excuses for DxO’s irresponsible behaviour? This sounds like an excuse more appropriate to bed-wetting children than adult business people.
I don’t buy it. DxO charges us a lot of money for a PhotoLab Elite Suite. There is an implicit promise to honour the elegant user interface including removable palettes of the core application. If DxO plans to charge upgrade fees for nothing/little (Nik v1 was basically nothing, v1 was delivered with v2 and we were doublecharged for v2 as we’d already paid for v1) and bastardise the interface, DxO should step up and let us know.
I’m taking their silence as a yes and like many others, it’s difficult for me to actively recommend PhotoLab to most photographers.
PS. Despite DxO’s recent shenanigans, there’s one sample group who should still choose PhotoLab: high ISO Canon (and MFT) shooters.
2 Likes
Having suffered multiple atrocities via LightRoom, I decided to chip in and support someone promising like DXO. The button is a bit of an eyesore initially, but if it helps DXO make enough money to get better, I think personally, I would be ok with that. As long as they don’t become another Adobe.