1.Opened PL4 version 4.1.1 Build 4479
2. Received update available notice
3. Downloaded 4.2.0 Build 4522 successfully
4. Launched installer, but installation never starts (tried 4 times)
5. My DXO account page indicates my PL4 software is up to date
I’ve read quite a bit of download failure episodes but not this. What to do?
I’d re-download the installer from the account page and try again.
BTW, the account page has no clue, which sub-version of DPL4 you’re running. “Up to date” simply means that you have a license for the version of DPL that is the current major version.
Same result, installation wizard never starts.
Good morning @Rex ,
This is strange.
Regards,
Svetlana G.
ootstrap - DxO PhotoLab 4 - 2021-03-22 16:57:57
IsPlatformSupported => Major: 10
IsPlatformSupported => Minor: 0
IsPlatformSupported => Build: 19041
.NET version 4.8 should be supported. Initializing installation…
.NET selected version is already installed.
Initializing PhotoLab installation.
InstallProduct => Run command: msiexec /i “C:\Users\rex19\AppData\Local\Temp\WiXInstaller_photolab4.msi” /log “C:\Users\rex19\AppData\Local\Temp\photolab4_install_log.log”
=== Logging started: 3/22/2021 16:58:01 ===
Action 16:58:01: INSTALL.
Action start 16:58:01: INSTALL.
Action 16:58:01: System64Folder.DFEFC2FE_EEE6_424C_841B_D4E66F0C84A3.
Action start 16:58:01: System64Folder.DFEFC2FE_EEE6_424C_841B_D4E66F0C84A3.
Action ended 16:58:01: System64Folder.DFEFC2FE_EEE6_424C_841B_D4E66F0C84A3. Return value 1.
Action 16:58:01: FindRelatedProducts. Searching for related applications
Action start 16:58:01: FindRelatedProducts.
FindRelatedProducts: Found application: {639CBD48-7A98-4D2A-AB6F-22770E0E9892}
Action ended 16:58:01: FindRelatedProducts. Return value 1.
Action 16:58:01: HasInstalledLightroom.
Action start 16:58:01: HasInstalledLightroom.
SFXCA: Extracting custom action to temporary directory: C:\Users\rex19\AppData\Local\Temp\MSIB908.tmp-
SFXCA: Binding to CLR version v4.0.30319
Calling custom action DxO.PhotoLab.Installer.CustomActions!DxO.PhotoLab.Installer.CustomActions.HasInstalledLightroom.HasInstalledLightroomCustomAction
HasInstalledLightroomCustomAction :: Start
HasInstalledLightroomCustomAction :: C:\Users\rex19\AppData\Local\Temp\lightroom-versions-op10.exe
HasInstalledLightroomCustomAction :: lightroom-versions-op10.exe exitCode = 8
Action ended 16:58:01: HasInstalledLightroom. Return value 1.
Action 16:58:01: myPrepareDlg.
Action start 16:58:01: myPrepareDlg.
Info 2898. For WixUI_Font_Normal textstyle, the system created a ‘Tahoma’ font, in 1 character set, of 13 pixels height.
Info 2898. For WixUI_Font_Bigger textstyle, the system created a ‘Tahoma’ font, in 1 character set, of 19 pixels height.
Action 16:58:01: myPrepareDlg. Dialog created
Action ended 16:58:01: myPrepareDlg. Return value 1.
Action 16:58:01: SetLightroomInstallerCode.
Action start 16:58:01: SetLightroomInstallerCode.
Action ended 16:58:01: SetLightroomInstallerCode. Return value 1.
Action 16:58:01: SetMsiExecPath.
Action start 16:58:01: SetMsiExecPath.
Action ended 16:58:01: SetMsiExecPath. Return value 1.
Action 16:58:01: AppSearch. Searching for installed applications
Action start 16:58:01: AppSearch.
AppSearch: Property: INSTALLEDFEATURE_LIGHTROOMPLUGIN, Signature: InstalledFeature.LightroomPlugin
AppSearch: Property: COMMONDXOPHOTOLAB_PATH, Signature: Path.CommonDxOPhotoLabFolder
AppSearch: Property: UPDATES_CUSTOMPATH, Signature: Path.UpdatesCustomFolder
AppSearch: Property: NETFRAMEWORK40CLIENT, Signature: NetFramework40Client
AppSearch: Property: NETFRAMEWORK40CLIENT_SERVICING_LEVEL, Signature: NetFramework40ClientServicing
AppSearch: Property: NETFRAMEWORK40FULL, Signature: NetFramework40Full
AppSearch: Property: NETFRAMEWORK40FULL_SERVICING_LEVEL, Signature: NetFramework40FullServicing
Action ended 16:58:01: AppSearch. Return value 1.
Action 16:58:01: IsLightroomPluginInstalled.
Action start 16:58:01: IsLightroomPluginInstalled.
SFXCA: Extracting custom action to temporary directory: C:\Users\rex19\AppData\Local\Temp\MSIBAAF.tmp-
SFXCA: Binding to CLR version v4.0.30319
Calling custom action DxO.PhotoLab.Installer.CustomActions!DxO.PhotoLab.Installer.CustomActions.IsLightroomPluginInstalled.IsLightroomPluginInstalledCustomAction
Action ended 16:58:02: IsLightroomPluginInstalled. Return value 1.
Action 16:58:02: SetDEFAULT_INSTALL_LOCATION.
Action start 16:58:02: SetDEFAULT_INSTALL_LOCATION.
Action ended 16:58:02: SetDEFAULT_INSTALL_LOCATION. Return value 1.
Action 16:58:02: WixQueryOsDirs.
Action start 16:58:02: WixQueryOsDirs.
Action ended 16:58:02: WixQueryOsDirs. Return value 1.
Action 16:58:02: ValidateProductID.
Action start 16:58:02: ValidateProductID.
Action ended 16:58:02: ValidateProductID. Return value 1.
Action 16:58:02: CostInitialize. Computing space requirements
Action start 16:58:02: CostInitialize.
Action ended 16:58:02: CostInitialize. Return value 1.
Action 16:58:02: FileCost. Computing space requirements
Action start 16:58:02: FileCost.
Action ended 16:58:02: FileCost. Return value 1.
Action 16:58:02: CostFinalize. Computing space requirements
Action start 16:58:02: CostFinalize.
Action ended 16:58:02: CostFinalize. Return value 1.
Action 16:58:02: WelcomeDlg.
Action start 16:58:02: WelcomeDlg.
Action 16:58:02: WelcomeDlg. Dialog created
Info 2898. For WixUI_Font_Title textstyle, the system created a ‘Tahoma’ font, in 1 character set, of 14 pixels height.
Action 16:58:04: myLicenseAgreementDlg. Dialog created
Info 2898. For WixUI_Font_Normal__UL textstyle, the system created a ‘Tahoma’ font, in 0 character set, of 13 pixels height.
Action 16:58:08: InstallDirDlg. Dialog created
Action 16:58:12: WixUIValidatePath.
Action start 16:58:12: WixUIValidatePath.
Action ended 16:58:12: WixUIValidatePath. Return value 1.
Action 16:58:12: CheckInstallationFolder.
Action start 16:58:12: CheckInstallationFolder.
Action ended 16:58:12: CheckInstallationFolder. Return value 1.
Action 16:58:12: VerifyReadyDlg. Dialog created
Action ended 16:58:16: WelcomeDlg. Return value 1.
Action 16:58:16: ProgressDlg.
Action start 16:58:16: ProgressDlg.
Action 16:58:16: ProgressDlg. Dialog created
Action ended 16:58:16: ProgressDlg. Return value 1.
Action 16:58:16: ExecuteAction.
Action start 16:58:16: ExecuteAction.
Action 17:25:27: CancelDlg. Dialog created
Installer is no longer responding.
Action ended 17:30:23: ExecuteAction. Return value 3.
Action 17:30:23: FatalError.
Action start 17:30:23: FatalError.
Action 17:30:23: FatalError. Dialog created
Sony Movie Studio v13.0.
Seth provided direction to resolve my problem, I’m now running the current PL4 version.
I think Alex meant anti-virus software.
It’s great to know that you have PL4 working, Rex! Can you say what the cause of the problem was?
Anti virus is the Windows 10 suite and Malwarebytes Pro.
No, can’t say what the problem was, all previous updates were trouble free. Guided by Seth, I updated windows, suspended security software and downloaded PL4’s new version. Didn’t update. Tech support was spectacular.
That is what I used to run but found Malwarebytes caused to many issues and conflicts. Many of my problems went away (not specific to DxO software) I believe the Windows Defender is plenty enough if your software is all up-to-date.
Make sure you don’t have multiple anti virus or malware systems running as they will make a mess interfering with each other while fighting for something else.
Best case you only experience smaller problems. Worst you will not be properly protected. 
Hello Rex,
Sorry but I didn’t get whether you had solved your issue or not. Please, reply here.
Alex
Yes, problem resolved. Complete download of PL4, not update.
