Photolab 2.2.2 on Win10-SurfacePro3 : export undefined error

DxO PhotoLab Windows topics
1

Export is not working. “Undefined error”.

I’ve tried to check / uncheck the OPENCL option in the performance tab of the preferences popup: neither setting is changing anything to the problem.

Config:
Surface Pro 3
Windows 10
Photolab 2.2.2 Build 23730 (had similar error with 2.2.1 Build 2371)

any help would be very welcomed! thanks in advance!

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2

Hello @L4P,

Please, provide us with the logs - %UserProfile%\Documents\DxO PhotoLab 2 logs for the investigation.

Thank you
Regards,
Svetlana G.

3

Hi Svetlana (thanks for your reply),

Same bug with the latest Photolab 2.2.3 on my Surface Pro 3.

log file available here for the next 7days (I am not allowed to send the log file here, I’m a newbie user on this forum :P) :

4

Hello,

I didn’t know about such a limitation for the new users :slight_smile: . Anyway thank you for the log but I also need this one DxO.PhotoLab.txt (it’s situated in the same area).

Thank you,
Regards,
Svetlana G.

5

there! hope you have now everything you need to investigate on this export bug.

thanks for your time!

6

One more question - do you have any AV software installed on your machine and if yes, which one?

And could you, please, try to disable it for some time and try to run the processing? What is your result then?

Thank you,
Regards,
Svetlana G.

7

I have no virus or security tools to the exception of “Windows Defender” which comes natively along with Windows10.

I’ve disabled it, then relaunched Photolab 2.2.3 and tried to export an image… --> it’s still failing.
here are the latest logs.

8

Thank you.

Issue ID: DOPW-27306

9

Hello @L4P,

We need some assistance from you. Could you, please, remove your current version.
Then put this file into this folder %UserProfile%\Documents\DxO PhotoLab 2 logs
DebugLog.nlog (476 Bytes)

After that, please install this build !! Link edited by moderator !! and try different exports.

Then, please, let us know your results as soon as possible.

Thank you
Regards,
Svetlana G.

10

@L4P we are waiting for your results. Could you please, check and confirm if the issue is fixed or not?

Thank you

11

Just saw the message… maybe it fell in the spam bin… so I’ve proceeded to the uninstall + create folder & add file + reinstall.

Nothing happens. Well, it’s not even mentioning that there is an error in the export. the export just “start” - and the progress roll is… rolling forever… and nothing.

Will try to uninstall and reinstall PL3 trial to see if things are better on your latest release…

12

DopCor.txt (43.7 KB)
DxO.PhotoLab.txt (81.8 KB)

Photolab 3 (Trial) is still showing an export error on my Surface Pro3…

13

Hello @L4P,

Yep, we were waiting for your reply because without extended logs we can’t dig into the problem and no one else suffers from the similar issue. Just one question, did you put DebugLog.nlog as I recommended you?

Thank you,
Regards,
Svetlana G.

14

Hi Svetlana.

Yes I’ve added it in my “document” folder. I had to create the folder “DxO PhotoLab 2 logs” as it was not there (maybe because of the uninstall of my previous DXO photolab software)

15

Cool! thank you.

16

I forgot, to add my last Photolab2 “special L4P edition” (I thought you would be more interested with the PL3 logs…) but here it is.

DopCor.txt (152.0 KB)
DxO.PhotoLab.txt (14.4 MB)

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