[MAC]Trouble Loading Some Olympus EM-5 Images

DxO PhotoLab
1

I’ve had my Olympus EM-5 and used it with DxO Photolab (and Optics Pro) for a number of years now and never had a problem loading a ORF file. Today I went on hike and came home to find about 2/3 of my shots wouldn’t load. The error is:

“This image cannot be processed because of an unknown error. It may be corrupted or in an unsupported format.”

As I said, some of the shots from the same session are loading just fine. More importantly, I was able to load and view all of ORF raw images with Mac OSX Preview and Olympus Workspace (the new rendition of Olympus Viewer).

For full disclosure, I was using a new SanDisk SD card I purchased from Amazon and when I encountered this problem immediately suspected I got a bogus card that botched my photos. But, being that two other ORF-capable piece of software handle them just find, I’m still thinking the problem is Photolab.

Here are two photos I took seconds apart: D3284000.ORF (unloadable) and D3284001.ORF (loadable). If anyone would care to give these a try I would appreciate it.

FWIW, I have Photolab 1.2.3.82, running on OSX 10.14.3 on a 16GB 2018 Macbook Pro.

Thanks,

Jason

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Just opened both files in DPL 2.2. Please update to this version you are still running an old version based on your number

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Hi Sigi,

Thanks for checking the files and your suggestion.

When I go to PhotoLab > Check For Updates, I am told:

“DxO PhotoLab 1.2.3.82 is currently the newest version available.”

Do I really need to pay another $90 USD to surmount a bug in 1.2, which I bought only 8 months ago?

Jason

4

I’ve it :disappointed:

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There must be something else in your case because some files are opened and some are not. I would open a support ticket.

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Will do. Thanks. I’ll report back afterwards, for posterity :slight_smile:

7

Hi @jasongabler

For your information, I have Photolab 1.2.3.82, running on OSX 10.14.3 on a 8GB 2016 Macbook Pro, and no issue with your images.

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I was about to contact support and saw Pathal’s reply. This caused me think of completely uninstalling PhotoLab1 (including removing ~/Libraray/DxO*) and then downloading and installing again. It works now. I wonder if my configuration in ~/Library got corrupted. At any rate, it’s seeing the photos in question just fine now. Thanks again for all the feedback.

Jason

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