DxO Processing Error

DxO PureRAW
1

I am using DxO Pure Raw on a Windows 10 platform, If I select more than one image (say 2 images) to process the system will indicate it is processing image 2/2 even though it starts on the first image, when finished image 1 it reports a processing error for image 2.

2

Welcome to the forum, @L100HERC

The issue you describe looks like something I’d address to
https://support.dxo.com/hc/de/requests/new

3

What hardware do you use? Dedicated GPU? If so, which? Without any information it’s very hard to help you at all

4

Hi.
Thanks for the reply below is the system information hope you can help

HP Note Book
Device name DESKTOP-TK34C22
Processor Intel(R) Pentium(R) CPU 3825U @ 1.90GHz 1.90 GHz
Installed RAM 8.00 GB
Device ID 6D539953-AAA4-49B4-AF22-A50AC5157450
Product ID 00326-10000-00000-AA953
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Display Devices

       Card name: Intel(R) HD Graphics
    Manufacturer: Intel Corporation
       Chip type: Intel(R) HD Graphics Family
        DAC type: Internal
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_8086&DEV_1606&SUBSYS_80C1103C&REV_09
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4181 MB
Dedicated Memory: 128 MB
Shared Memory: 4053 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.569336,0.332031), Green(0.328125,0.581055), Blue(0.159180,0.140625), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN15CA
Native Mode: 1366 x 768(p) (60.003Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver File Version: 20.19.0015.5063 (English)
Driver Version: 20.19.15.5063
DDI Version: 12
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.0
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Triangle
Compute Preemption: Thread group
Miracast: Supported
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Not Supported
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 29/10/2018 01:00:00, 39863048 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-5546-11CF-4B60-CEA0B5C2D935}
Vendor ID: 0x8086
Device ID: 0x1606
SubSys ID: 0x80C1103C
Revision ID: 0x0009
Driver Strong Name: oem20.inf:5f63e53468b6072d:iBDWM_w10:20.19.15.5063:pci\ven_8086&dev_1606&subsys_80c1103c
Rank Of Driver: 00D10001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 {E07EC519-E651-4CD6-AC84-1370CCEEC851

5

Your hardware is on the low end. The processor is below or close to the minimum requirements and you don’t have a dedicated graphics card.

I don’t know the settings of PureRaw by heart and I’m not able to install or look at the moment, but can you set the number of simultaneously processed images in the PureRaw settings? Look under menu File > Preferences and if you can set it, set it to 1. Also make sure to have it set to Auto Detection when it comes to using CPU or GPU. Or force CPU usage as your onboard GPU is next to not existing. It will work for normal use, but is useless for anything real graphical task.

Otherwise, I think your hardware simply is too lightweighted for the task…

It does work if you select 1 image per time? Or when you disable the computational heavy DeepPrime processing?

6

Thanks for the reply
the settings don’t allow for single file processing however if I select one file to process its OK. So it looks like a hardware up grade is required. I have also selected “Auto detection” for the deep prime acceleration. Thank you very much for the advise.
best regards