Can’t export to disk, other export methods work (optics pro 11 essential)

(james) #1

I am using the DxO OpticsPro 11.4.2 Essential.

Never had this issue before, only started today. Can’t seem to export any images at the moment.

Select Export >> (Export to Disk - Options appears) >> can’t select the left panel Jpeg tick box. therefore the bottom right export is greyed out. Please help.

Very similar to this issue. no solution posted though.

James2019-05-19%2022_28_18-Window

(Platypus) #2

I‘d try with a new output format (create a duplicate) and see if that changes anything. Then I‘d try to reinstall and last but not least, see if OP 11is still supported to run on your current os at all.

1 Like
(Svetlana G.) #3

Hello @tsengj,

About all the issue connected to OP11 and earlier versions you should write directly to Support - https://support.dxo.com/hc/en-us

But you can try to reinstall OP11 as suggested by @platypus. And I would try one more - (when you uninstall the app, rename/move the following folder: %LocalAppData%\Local\DxO_Labs\ ) then install the app.

Regards,
Svetlana G.

1 Like
(james) #4

I have and am communicating with the support.dxo.com team. waiting for their 2nd reply.
@platypus, I have uninstalled it, and have removed the suggested folder above. In fact, i have removed both %programfiles% and %appdata% too. to no avail (as recommended below). Only thing left to try is to clean out the registry, which is the last resort.
:frowning:

https://www.auslogics.com/en/articles/how-to-remove-software-leftovers/

(james) #5

I have successfully uninstalled, and cleaned my registry, and reinstalled. the application now works! Whew!. thank you all!

2 Likes
(Svetlana G.) #6

You are welcome :slight_smile:

Closing the post.

(Svetlana G.) closed #7