Z7 + Z 14-24 2.8 - No corrections despite the optical module

Hello,

I did install version 4.2, but on the images taken with my Z7 + Z 14-24mm 2.8 no correction works. I have successfully downloaded the new optical module.
If I activate / deactivate the vignetting, distortion, sharpness corrections: no change.
If I copy the .NEF to another directory (without the .dop, and without Photolab open), it doesn’t work any better.
For information: while waiting for the arrival of the optical module, I used the optical module of a 14-24mm AF-S.

The optical module of 14-24 has the ID C76757a.
In the logs, looking for C76757a I find this (do I need to provide more logs?):

2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | CorrectionSettings - Trace | Set value - Correction: IVignettingCorrection - Property: VignettingType - Value: Auto
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | Threading - Info | Adding thread #1 to controller #1
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | CorrectionSettings - Trace | Set value - Correction: IVignettingCorrection - Property: VignettingIntensity - Value: 100
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | CorrectionSettings - Trace | Set value - Correction: IVignettingCorrection - Property: VignettingIntensityAuto - Value: True
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | CorrectionSettings - Trace | Set value - Correction: IVignettingCorrection - Property: VignettingClippingAuto - Value: True
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.189 | DxO.PhotoLab - 14972 - 1 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | IO - Trace | Processing status: True
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | DxOFramework - Error | FB2 check failed: CCS_UNSUPPORTED_FOCUSVALUE
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | Preview - Warn | Image is not validated against caf: C76757a
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5
2021-03-11 17:04:56.269 | DxO.PhotoLab - 14972 - 87 | ActivationCommon - Error | Error while trying to get status: -5

Good morning @Inezant,

Could you, please, provide us with some test images for the analysis? Please, upload them via upload.dxo.com with your forum name in ‘support ticket number’ field and let us know when ready.

@Marie please, have a look at the issue.

Regards,
Svetlana G.

Hello,

I found several images for which the corrections work.
I uploaded the images DSC_2550.NEF and DSC_2584.NEF for which the corrections work, and DSC_2586.NEF, DSC_2728.NEF and DSC_2755.NEF for which the corrections do not work.

1 Like

Thanks for iamges @Inezant ,

we will fix it quickly.

Regards,
Marie

Hello,

finally the fix will be available on June 2nd.
I’m sorry for the delay.

Regards,
Marie