I was successful now and could order and download the new version for the correct price. Finally the page says: “You will receive an email for confirmation” (in my language). I store these emails like a bill. But no email arrived. I think there is somewhere Mr. Bug sitting behind this page and is laughing on me.
I tried and it was showing full price because I wasn’t logged in, once login confirmed it showed the reduction price.
Agree with others that why Elite paying more for this upgrade if its the same update applied to Essential, nothing extravaganda for an extra money if its not specific to Elite.
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Yes. THIS is not cool at all 
@sgospodarenko Let us know if we missed a difference between Essential/Elite in this update, thank you.
Previously Clearview was only in the Elite version. Is Clearview Plus now in both?
Mark
You right, its part of Elite
Thank you for remembering us.
My apologies, I forgot that point.
Well, I did pay 69 € to upgrade to PL2 and support DXO right now.
But do not think I will do the same next year if there are no improvement in the core of the software -better quality, better speed, better user interface and integration of NIK collection, etc- according to the user’s wishes.
Please improve your communication in both directions and learn from all the comments you are receiving right now on the forum.
Wishing us all the best 
EDIT:
THIS is exactly what should be addressed before adding more functionalities… exceptif you wanna be the new LR 
3 Likes
Indeed
Supporting is all very well, in times of trouble for DXO.
But if DXO is just aiming for a quick cash grab from existing user base, not clever;
DXO should support users, too, with meaningful improvements as a RAW photo editor
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I bought PhotoLab in June, and was supposed to pay again 69€ for an upgrade, presented as major by DxO, but most customers differ. As a long time (7 years) returning customer, I asked for a rebate. An unfriendly person from DxO refused abruptly : “you are not forced to upgrade” was her main argument… Much disappointed for such a non commercial attitude, I decided not to upgrade and to invest in other competitors products. Goodbye DxO !
Jean
i had the same answer.
So i suggested to devide the 69,- by 12 , months, each month you owned the pl1.2 wil ad 69/12=5,75
So june is 4 months is 4x5,75=23euro’s
would you find that fee acceptable?
I would.
Yes, that could be reasonable. And I was glad to support DxO to help for difficult times, but not for an amount I consider as unjustifiable.
Jean
This is true, isn’t it? PL 1.2 worked fine for me and my camera last month and will continue to do so in the coming months. I use what I paid for as long and as much as I want to. This is how paid licenses work.
If you don’t think the upgrade is worth it, then don’t upgrade.
All of us need to keep in mind, 70€ is 1/10 to 1/20 from a “standard” lens 
Except that I was also waiting for the support my second camera, already promised to be “soon”… It came, but at a price…
Regarding this price, it’s not high in absolute terms, yes, but having to pay twice in a short time is not fair.
Jean
Very similar to my experience, but I’m not prepared to pay again after coughing up such a short time ago. And I too was a returner after years using LR. My original licence had zero upgrade value.
I also bought the Nik collection - only to discover it is virtually useless with Affinity.
DxO and bad value for money is not a good combination. The lack of a game-changing addition to the Elite upgrade is a genuine source of disappointment.
Incremental upgrade and bug fixes for all that money?
Think on DxO - we expect and pay for more.
1 Like
Sorry, I don’t get it at all. You paid for the full Elite Pack. It has zero maintenance cost because you can continue to use it.
Now there is an update of PhotoLab that you don’t like and your reaction is to throw your money at another company instead of mastering what you already have?
That doesn’t make any sense.
I think what Pavelzet mean is that for the price of DxO there is little improvement compare to other software. IMHO Photolab is like nikon software Capture NX-D but on steroid, you have all basic adjustments and control points with lens and camera support(*which may or not be supported), fast that you don’t have time to finish your coffee for the adjustments to be applied.
What its lacking is all the other stuff like working with *layers *stacking *HDR *panorama *focus stacking that other software are capable of.
Yes there is filmpack and viewpoint but at an added cost, I was even expecting the ability of using the Nik by DxO from Photolab which would had been a great feature, that also won’t work with Affinity Photo but do work with Luminar(*that I know).
Functionality like stacking, HDR, panorama, focus stacking and so on is usually reserved for pixel editors. For example, CaptureOne does not have any of that, neither does AlienSkin’s Exposure software or ACDSee’s Photo Studio. Lightroom has the HDR and pano functionality, but they are an outlier in this area.
That is why I consider a pixel editor to be an essential add-on for workflow tools.
1 Like
Hello,
one thing nowhere mentionned is that DxO store seems to be wrong with 30% discount clearly shown on all DxO site pages : if you calculate these 30% discount for all full software prices and upgrades too, you’ll find 140 $ (or €) for Elite version and 63 $ (or €) for the elite version upgrade. Same for Essential version of course. What is not indicated on Shop page !
It seems not possible to join somebody from DxO shop concerning this curious price list calculation, just to get some explanation.
These prices are, in my honest opinion, at high level in comparison with what we really get when you look at PL1 to PL2 upgrade, even if PL2 give some better features ? A big bug (MacOS 10.14.1) seen with Sourcebrowser and Full screen view, where photos can’t be shown without artifacts is a real issue : images seem to stay in poor “preview” mode and can’t switch to full resolution mode…doesn’t convience me to make this upgrade now ?
I do not know what 30% you are talking about, but a quick look at the Dxo store shows that the current price of Dxo Elite is $149.99 and the Essential version is $99.99. The current upgrade price is $69.99 for the Elite and $49.99 for the Essentials version.
Thus the current Elite upgrade price is a 53% discount over the advertised price for the Elite version and the current Essentials upgrade price is a 50% discount over the advertised price for the Essentials version.
I do not know what 30% you are referring to so perhaps these figures do not address your question.
Mike,
You have still to think of what you get more for the 69$!
I bought a complete On1 2019 for the same price than the update would be in a promotion, it handles HDR, Pano, Focus stack, Layers, browsing/comparing pictures and my Z7 files…
If PL 2 would have added those functionality I would have updated but now I do not see the value I get for the update price.