Hello,
DxO Lab 5: after an update from within the program, DxO Lab 5 freezes and stops working! Trouble-shooting revealed the following indications of errors:
“An installation package of the DxO PhotoLabs 5 program could not be found”.
"Click OK and try again, or enter an alternate path to a folder containing the installation package -WiXInstaller_photolab5.msi- in the box below.
With the initial installation package, the program works again, but I cannot install an update!
What should I do?
Hello @Spurensucher and welcome to the forum!
Have you tried to download the installer once again and try to install the application? It can be a downloading error.
Please, let me know the result.
Regards,
Svetlana G.
…you could also download a trial copy of PhotoLab. It’s a complete package that you can also back up for future need.
Hi,
yes already several times, even different versions, an update is not Possible! The Problem ist the
-WiXInstaller_photolab5.msi-!!! All other Programs are running, also updates!
Dieter
Okay, thank you. Then could you, please, create a ticket via support.dxo.com? You’ll be personally assisted there.
Regards,
Svetlana G.
Hi playtypus,
Its the same problem…I have already completely deleted the DxO 5 package and then reinstalled…does not work!
Dieter
Hi Dieter @Spurensucher
maybe you can start the installation as Administrator (right click-run as admin)
Only a try 