SFEP Crashing, not saving image

Nik Collection Nik Silver Efex topics
1

SFEP does not save the image for me, neither through C1 nor standalone, log says
[2021-06-16 17:12:11.561] [app] [warning] Starting NIK application for branch r/nik_4.0.8, hash c9213e72b
[2021-06-16 17:12:11.689] [qt] [warning] UiController.cpp:96ui::UiController::TranslationInstaller::TranslationInstaller Translation installed: true
[2021-06-16 17:12:11.689] [DxO] [error] PixelData does not support this SampleLayout.
[2021-06-16 17:12:11.689] [DxO] [error] PixelData : Error while checking args
[2021-06-16 17:12:11.689] [DxO] [error] PixelData does not support this SampleLayout.
[2021-06-16 17:12:11.689] [DxO] [error] PixelData : Error while checking args
[2021-06-16 17:12:11.689] [DxO] [error] PixelData does not support this SampleLayout.
[2021-06-16 17:12:11.689] [DxO] [error] PixelData : Error while checking args
[2021-06-16 17:12:11.689] [DxO] [error] PixelData does not support this SampleLayout.
[2021-06-16 17:12:11.689] [DxO] [error] PixelData : Error while checking args
[2021-06-16 17:12:11.689] [DxO] [error] PixelData does not support this SampleLayout.
[2021-06-16 17:12:11.689] [DxO] [error] PixelData : Error while checking args
[2021-06-16 17:12:11.689] [DxO] [error] PixelData does not support this SampleLayout.
[2021-06-16 17:12:11.689] [DxO] [error] PixelData : Error while checking args

Anyone else experiencing this? Support sends me the general follow-these-steps troubleshooting “tips”. I have actually moved back to v3 and have instructed DxO to refund my purchase. The software quality is not warranting a productive use for me.

2

Can’t offer any insight other than to say you’re not alone, downgrading seems the best option for now.

3

I am still working with support for a refund, support acts like my issue is not widespread as refuses the right for a refund, interesting.

My personal view is that this is not a very wise move as the issue clearly exists and DxO should acknowledge this. In the end they toy with customer satisfaction and their own reputation. But these are just my €0,02.

4

The issue does exist for me too (and another user I’ve exchanged information with). Reported as a bug to DXO with detailed information, resolution is pending.

5

silver efex crashes everytime I try and use it

6

Step 1: Analyze the critical path.
Step 2: Identify all tasks that can be shortened with additional resources.
Step 3: Calculate for each task: trade-off, gain, time reduction.
Step 4: Choose the least costly approach.
Step 5: Provide a crashing budget and updated project baselines to the sponsor.

Regards,
Rachel Gomez