Using DXO Photolab 4. When i try to rename a photo, I get a message saying “Access Denied”. Any suggestions please.
Which operating system? How are you attempting to rename the file? Can you give us some additional detail and a screen shot?
Check to see if your folder is set to “read only”.
Thanks for quick replies.
System: Windows 10.
Checked folder: Not read only.
trying to rename by using F2 or Right click then rename
Was not a problem with Photolab 3. This is still installed-is that a problem?
No - not directly.
“Access is denied” … I’m guessing you have another application using this file.
- can you directly rename with windows explorer
- can you try to run DXO with admin privileges (right click the icon and choose “run as administrator”
I’ve had a few instances where this would occasionally occur. Try this:
- Open Explorer
- Right click on the file or folder the file is in and scroll about midway down the list and click on “Give access to” and choose “specific people”.
- Check to make sure your Win 10 log-in name and email address is there
- If it’s not add it to the list
Thanks everyone for the suggestions, much appreciated.
Just opened Photolab 3 and it lets me rename photos!
John-M: Tried Photolab 4 with no other programs open: Unable to rename
Guenterm: Can rename in explorer (and Photolab 3!)
Opening as administrator: Unable to rename
bsachais: The Win 10 login name is there.
I can rename in Faststone Viewer but I much prefer Photolab as then I don’t mess up the dop files.
Thanks for all the suggestions. If anything else occurs to you , please let me know.
That’s completely baffling, Chris - I have no more suggestions. Sounds like time to open a ticket with DxO Support … with link to this thread to confirm what you’ve tested.
PS. When you find the answer, please let us know.
I think it’s an Win10 problem. Never occured on Win7.
Now sometimes even MS Excel denies me access when saving a file…
When I rename using ‘file explorer’ it never is a problem.
Only when working within a program it sometimes refuses access.
Do you use OneDrive or another cloud service? It could be while changes are synchronized that certain operations like renaming/move are limited.
I don’t know how Cris manages his files, but I keep everything ‘local’ …
No, I don’t use any cloud service to synchronise photos.
I also keep all my photos local.
no further idea
All your help and suggestions were very much appreciated.
Support also made a number of suggestions.
The solution has been to setup a new user account with administrator rights in Windows,so somehow it’s a windows issue.
Quite baffling, actually as:
- My usual login to Windows has the same admin rights as the new user account.
- PL 3 allows me to rename under the original user.
Enough of this, I’m getting back to taking and printing photos!!