Reframing - Lost picture

sgospodarenko · September 9, 2019, 7:17am

No need to change anything, these settings are ok. Let me invite @gcalheiros to this post, maybe he has some other ideas. Gustavo, could you, please, assist?

Thank you,
Regards,
Svetlana G.

NicolasB77 · September 9, 2019, 12:29pm

Ok, wiat and see.

gcalheiros · September 9, 2019, 5:59pm

seems a bug, we will investigate it better and let you know.

NicolasB77 · September 10, 2019, 6:20am

Hello Gustavo,
Thanks for your feedback.
Have a great day.
Regards,
Nicolas B.

gcalheiros · September 10, 2019, 12:45pm

hello,

Can you try to launch the DirectX diagnoses software to test your graphic card?

you should press “win + r” to open the RUN dialog, and type “dxdiag”

in the dxdiag window, check if youi see any problem in the 2nd, 3rd and 4th tab, in the “Notes” area.

and to finish, generate a report on the button “Enregistrer toutes les informations” and send us.

thanks.

NicolasB77 · September 10, 2019, 3:45pm

Hi Gustavo,
Ok, I’ll try it when I’ll be at home next friday.
I’ll let you know and send the result.
Thanks
Nicolas

NicolasB77 · September 13, 2019, 8:32am

Hi GUstavo,
i’ve launched the DxDiag on my PC.
Here is the result:

No Default detected.
Regards,
Nicolas

gcalheiros · September 13, 2019, 11:34am

Hi Nicolas, could you generate a report by clicking on “Enregistrer toutes les informations” and upload for us?

Thanks

NicolasB77 · September 13, 2019, 2:38pm

Hi Gustavo,
I’ve did it via your Upload site.
Name : Dxdiag.txt.
Regards,
Nicolas

NicolasB77 · September 17, 2019, 8:43am

Hi Gustavo,
Some news?
Have you find the Dxdiag.txt file?
Thanks
Regards,
Nicolas

gcalheiros · September 18, 2019, 12:53pm

we are still investigating and will let you know asap.

thanks.

NicolasB77 · September 18, 2019, 2:56pm

Thanks you Gustavo.

gcalheiros · September 19, 2019, 2:40pm

Hello Nicolas. We couldn`t find anything wrong on your logs. We think that maybe some graphic card update may have introduced this bug.

Did you notice this behavior just after some kind of update?

Thanks.

NicolasB77 · September 20, 2019, 7:58am

Hi Gustavo,
As I had pointed out earlier, on September 7, I encountered this problem.
I haven’t done any updates before, my PC is a new PC, newly installed.
Have a nice day.
Thanks
Nicolas

gcalheiros · September 26, 2019, 11:32am

hello @NicolasB77, just to let you know, as this situation seems very particular to your setup, we created an internal ticket to investigate it. I’ll let you know when we have some news.

NicolasB77 · September 26, 2019, 2:33pm

Hello Gustavo,
Thanks for it.
Ok, I’ll be waiting for new information.
Have a nice day/afternoon.
BR,
Nicolas

NicolasB77 · September 29, 2019, 7:07pm

Hello Gustavo,
For your information, I work thie evening on some photos, and after 10 or more photos treated, I lost the display of cropping.
I quit PL2 and launch it, and the display is correct when I click on the crop tools.
BR,
Nicolas

NicolasB77 · December 19, 2019, 9:34am

Hello,
This morning, I’ve downloaded the new PL3 release 3.1.0 build 4301.
And, when I would to crop a picture, I’ve the same issue than previous.
My PC was started this morning, didn’t used before.
I’ll quit DXO PL3 and try again.

NicolasB77 · December 19, 2019, 9:37am

Hi,
After quit and launch it, it works for the moment.
KR,
Nicolas

NicolasB77 · December 19, 2019, 12:53pm

Hi,
Another time, I can’t use the reframing tool.

2 pictures before, I can use it, now I work on a new picture and it’s disappear.
Here, it’s I get with it.

Best regards,
Nicolas