Reframing - Lost picture

(NicolasB57) #10

Hi Svetlana,
Ok, I’ll try to make some updates.
My PC is a very new PC, recently installed.
I’ve an NVIDIA GeForce RTX 2060 Graphic card.
I let you know when it’s done
Regards,
Nicolas B.

1 Like
(NicolasB57) #11

Hi Svetlana,

My Graphic’s card Driver is uptodate.
Nevetherless, I’ve made a Windows Update:
“# KB4511555 mise à jour Cumulative pour.NET Framework 3.5, 4.8 pour Windows 10, version 1903”
And restarted my PC.
Don’t know if it’s the reason, but for now, the “bug’s” seems solved.
No more issue with tools.
If I encountered more issues, I let you know and open a new track.
Thanks for your help and have a good week-end.
Kind regards,
Nicolas

(Svetlana G.) #12

Cool!
Yep, it could happen because of the missing update.

Regards,
Svetlana G.

(NicolasB57) #13

Ok.:slight_smile:

(John Worsham) #14

I am impressed by the gracious way the staff solves problems.

I have no problem but it’s nice to know if I did I could get such nice help.

3 Likes
(Peter) #15

One of this “family” feeling you get in this forum. Active response from DxO staff members who do that beside there usual job. And several well skilled forum members also willing to help out.

:grinning:

3 Likes
(John Worsham) #16

I’ve noticed this before many times. I just thought it would nice if I commented on it.

1 Like
(NicolasB57) #17

Hello Svletana,
I work on DPL this afternoon, and get the same issue with another picture(s).
I treat one photo, without any issue, export it, and when I would like to work on an another picture and use the reframing tool, I get the same thing.
No issue with the Repair tool.
So, this times, I’ve only quit DPL and start it again. And it’s work good.
But it’s not normal, that I must have to quit and start between 2 pictures.
Regards,
Nicolas

#18

For what it’s worth: this happened to me once. The photo was someone else’s and it was larger than the 16 mpixel photos that I usually deal with, so I simply assumed (perhaps incorrectly) that it was too large for the computer or graphics card memory that I have.

(Svetlana G.) #19

Hello Nicolas,

Could you, please also check if your system swap is in automatic mode:

If not, please, set it as ‘auto’ because it can affect the preview/thumbnail performance a lot.

I will be waiting for your results.

Thank you,
Regards,
Svetlana G.

(NicolasB57) #20

Hello Svletana,
Yes, I’ve this option checked
image
Have I sufficient memory defined?
I can increase if needed.

Regards,
Nicolas

(Svetlana G.) #21
  • No need to change anything, these settings are ok. Let me invite @gcalheiros to this post, maybe he has some other ideas. Gustavo, could you, please, assist?

Thank you,
Regards,
Svetlana G.

(NicolasB57) #22

Ok, wiat and see.

(Gustavo C.) #23

seems a bug, we will investigate it better and let you know.

1 Like
(NicolasB57) #24

Hello Gustavo,
Thanks for your feedback.
Have a great day.
Regards,
Nicolas B.

(Gustavo C.) #25

hello,

Can you try to launch the DirectX diagnoses software to test your graphic card?

you should press “win + r” to open the RUN dialog, and type “dxdiag”

in the dxdiag window, check if youi see any problem in the 2nd, 3rd and 4th tab, in the “Notes” area.

and to finish, generate a report on the button “Enregistrer toutes les informations” and send us.

thanks.

1 Like
(NicolasB57) #26

Hi Gustavo,
Ok, I’ll try it when I’ll be at home next friday.
I’ll let you know and send the result.
Thanks
Nicolas

(NicolasB57) #27

Hi GUstavo,
i’ve launched the DxDiag on my PC.
Here is the result:


No Default detected.
Regards,
Nicolas

(Gustavo C.) #28

Hi Nicolas, could you generate a report by clicking on “Enregistrer toutes les informations” and upload for us?

Thanks

(NicolasB57) #29

Hi Gustavo,
I’ve did it via your Upload site.
Name : Dxdiag.txt.
Regards,
Nicolas