I’ve isolated this issue to PureRaw itself and NOT the system. The eGPU disconnect issue only occurs in both PureRaw versions 1 & 2. No other application is having any issue using the eGPU.
Topaz DeNoise AI
Topaz Sharpen AI
All of these applications are running just fine using the eGPU and the Mac Activity stats confirm this.
I am currently running running Mac OS 12.6.1. Yesterday I created a new boot partition and performed a fresh new install of just Mac OS 12.6.1 and PureRaw 1& 2. Same thing… eGPU disconnects the moment I begin processing raw photo files in the PR application.
Then I upgraded the OS to Ventura and tried again. Same thing as before.
Yesterday (Nov 8th) I emailed DxO support again after not getting a response back to my original support ticket that I filed Nov. 1st.
This is response I finally received:
Riley (Support & Assistance)
Nov 8, 2022, 5:21 PM GMT+1
We are awaiting a response from our developers, and will contact you as soon as we receive an answer. Thank you for your patience.
Riley - DxO Labs Support Team
Nov 8, 2022, 2:01 PM GMT+1
It has now been 8 days since I emailed your support team about PureRaw (Both versions 1.5 and your latest 2.x) causing my eGPU (AMD Radeon RX 6800 XT in a Sonnet e750 enclosure) to disconnect and then crash my OS (Mac OS 12.6 Monterey).
I can state unequivocally that no other application or system function causing the eGPU disconnect. I have isolated issue this to PureRaw and can reproduce the error every time I attempt to use PureRaw with my eGPU selected.
Again, my System specs are:
8-Core i9 3.6 GHz
64 GB Ram
AMD Radeon RX 6800 XT in a Sonnet e750 enclosure.
I would appreciate a response as to how to resolve the issue of PureRaw disconnecting the eGPU
Nov 1, 2022, 7:28 PM GMT+1
I am having an issue with Pure Raw crashing the Finder & disconnecting my eGPU as soon as I begin processing RAW Files. This results in a hard crash of the Finder forcing me to hard reboot the system.
This happens when my eGPU is selected to process the files.
I am reading that other users are experiencing the same issue and I would like to know how to resolve this issue.
My HW is:
iMac 2019 5K i9, 64GB Ram Sonnet 750 eGPU with Radeon RX 6800XT
This royally ticks me off since the entire reason I spent $1K on a top notch eGPU is so that I could process 500-1500 RAW photos at a time - in far less time than my old Vega 56 could. Only to come and find out that DxO’s PR doesn’t work… That’s no bueno!