Problems with PL5 and Lightroom

Hello,

It seems that PL5 can only export my files after processing when Lightroom CC is closed.
When I have running Lightroom simultaneuously, I always get error messages when exporting to LR or to hard drive.

Any suggestions?
Many thanks!

Probably a limitation of LR.
Just export and open in LR.

George

No such issue with DPL5 and Lightroom Classic on macOS Big Sur.

Good morning @Chicago81 and welcome to the Forum!

First question - what OS do you work with MAC or WIN?

Regards,
Svetlana G.

Thank you @sgospodarenko

I work with WIN 10 and LrClassic.
I have read that the issue might be caused by a faulty Lightroom catalog.

In some occasions the export has worked even when Lightroom was running but I would say 8 out of 10 I get an error.

Regards

  • Yep, it can be the reason.
  • Could you, please, create a ticket here support.dxo.com and provide your logs ( Log files – %UserProfile%\Documents\DxO PhotoLab 5 logs) there .

Thank you
Regards,
Svetlana G.

I don’t think this is due to a faulty catalog, but because of the graphics card driver when you use DeepPrime. Lightroom and PhotoLab5 don’t like to share the GPU.

1 Like

2021-12-03 13:16:37.254 | DxO.PhotoLab - 13196 - 1 | DopCommon - Debug | Check if Lightroom plugin is installed: True
2021-12-03 13:16:37.254 | DxO.PhotoLab - 13196 - 1 | DopCommon - Debug | Check if Lightroom has a newer version: 1.0.53 < 1.0.53
2021-12-03 13:16:37.344 | DxO.PhotoLab - 13196 - 103 | Processing - Info | Processing thread started
2021-12-03 13:16:37.364 | DxO.PhotoLab - 13196 - 103 | DopCor - Info | Start new DopCor instance (C:\Program Files\DxO\DxO PhotoLab 5\DxO.PhotoLab.ProcessingCore.exe
2021-12-03 13:16:37.388 | DxO.PhotoLab - 13196 - 103 | Processing - Info | Profiling Dop.Processing.ProcessingUnit.StartDopCorProcess : 24 ms
2021-12-03 13:16:43.031 | DxO.PhotoLab - 13196 - 103 | Processing - Info | Profiling Dop.Processing.ProcessingService.ProcessItem : 5 684 ms
2021-12-03 13:16:49.405 | DxO.PhotoLab - 13196 - 114 | Processing - Error | Error while processing item ‘F:\Bilder\2021\10-15-2021 Luisenpark\PA160147.DNG’
2021-12-03 13:16:49.405 | DxO.PhotoLab - 13196 - 114 | Processing - Error | Error while processing item ‘F:\Bilder\2021\10-15-2021 Luisenpark\PA160147.DNG’
2021-12-03 13:16:49.405 | DxO.PhotoLab - 13196 - 114 | Exception.Processing - Error | DxONET.CorrectionEngine.Engine.NativeEngineException: Internal error (Correction failed on the Execute stage)
2021-12-03 13:16:49.405 | DxO.PhotoLab - 13196 - 114 | Exception.Processing - Error | DxONET.CorrectionEngine.Engine.NativeEngineException: Internal error (Correction failed on the Execute stage)
2021-12-03 13:16:49.405 | DxO.PhotoLab - 13196 - 114 | Exception.Processing - Error | DxONET.CorrectionEngine.Engine.NativeEngineException: Internal error (Correction failed on the Execute stage)
2021-12-03 13:16:49.405 | DxO.PhotoLab - 13196 - 114 | DopCommon - Error | Error in progression
2021-12-03 13:16:49.405 | DxO.PhotoLab - 13196 - 114 | DopCommon - Error | Error in progression
2021-12-03 13:16:49.405 | DxO.PhotoLab - 13196 - 114 | Exception.DopCommon - Error | Dop.Export.Common.Tasks.ProcessingException: Unbekannter Verarbeitungsfehler —> DxONET.CorrectionEngine.Engine.NativeEngineException: Internal error (Correction failed on the Execute stage)

I have an intel i7 4790, no graphic card.
Any suggestions on how to solve the problem? Would a dedicated graphic card fix it?
Thanks!

LR catalog seems to be fine now, still same problem.

Good morning @Chicago81 ,

Judging by your logs the problem is not in LR but in the corrections applied. Could you, please, try to export the same image to disk for example?

Regards,
Svetlana G.

Chicago81

Thank you @sgospodarenko for your support!

Same problem when exporting to disk, as long as LrC is running.

Regards, Simon

2021-12-06 14:29:08.058 | DxO.PhotoLab - 9168 - 1 | Database - Info | Profiling DxO.OpticsPro.Database.DOPDB.SaveChanges : 25 ms
2021-12-06 14:29:08.765 | DxO.PhotoLab - 9168 - 94 | Processing - Info | Processing thread started
2021-12-06 14:29:08.765 | DxO.PhotoLab - 9168 - 94 | DopCor - Info | Start new DopCor instance (C:\Program Files\DxO\DxO PhotoLab 5\DxO.PhotoLab.ProcessingCore.exe
2021-12-06 14:29:08.790 | DxO.PhotoLab - 9168 - 94 | Processing - Info | Profiling Dop.Processing.ProcessingUnit.StartDopCorProcess : 15 ms
2021-12-06 14:29:08.973 | DxO.PhotoLab - 9168 - 1 | Database - Info | Profiling DxO.OpticsPro.Database.DOPDB.SaveChanges : 0 ms
2021-12-06 14:29:14.619 | DxO.PhotoLab - 9168 - 94 | Processing - Info | Profiling Dop.Processing.ProcessingService.ProcessItem : 5 852 ms
2021-12-06 14:29:25.489 | DxO.PhotoLab - 9168 - 22 | Processing - Error | Error while processing item ‘F:\Bilder\2021\10-15-2021 Luisenpark\PA160147.DNG’
2021-12-06 14:29:25.489 | DxO.PhotoLab - 9168 - 22 | Processing - Error | Error while processing item ‘F:\Bilder\2021\10-15-2021 Luisenpark\PA160147.DNG’
2021-12-06 14:29:25.489 | DxO.PhotoLab - 9168 - 22 | Exception.Processing - Error | DxONET.CorrectionEngine.Engine.NativeEngineException: Internal error (Correction failed on the Execute stage)
2021-12-06 14:29:25.489 | DxO.PhotoLab - 9168 - 22 | Exception.Processing - Error | DxONET.CorrectionEngine.Engine.NativeEngineException: Internal error (Correction failed on the Execute stage)
2021-12-06 14:29:25.489 | DxO.PhotoLab - 9168 - 22 | Exception.Processing - Error | DxONET.CorrectionEngine.Engine.NativeEngineException: Internal error (Correction failed on the Execute stage)
2021-12-06 14:29:25.489 | DxO.PhotoLab - 9168 - 22 | DopCommon - Error | Error in progression
2021-12-06 14:29:25.489 | DxO.PhotoLab - 9168 - 22 | DopCommon - Error | Error in progression
2021-12-06 14:29:25.489 | DxO.PhotoLab - 9168 - 22 | Exception.DopCommon - Error | Dop.Export.Common.Tasks.ProcessingException: Unbekannter Verarbeitungsfehler —> DxONET.CorrectionEngine.Engine.NativeEngineException: Internal error (Correction failed on the Execute stage)

Good morning,

Okay, one more question - is Deep Prime applied to the images you try to export? If yes, the issue will be fixed with the next PL release.

Regards,
Svetlana G.

1 Like

Hi Svetlana,
Yes, DeepPrime has been applied.
Many thanks

1 Like

Great! Then the problem is not connected to LR at all. Please, check the issue with the today’s release of PL5.1 and let me know the result.

Thank you
Regards,
Svetlana G.

I’ve not yet encountered the issue with today’s release. Fingers crossed :wink:

1 Like

Unfortunately, the update wasn’t the solution. It worked only with the first few pictures I processed. Now, I get error messages again and I have to close LrC to get any processed files.
Regards

Hello!

Then I still recommend you to create a support ticket (if not created yet) and provide fresh logs there.

Regards,
Svetlana G.

Hi @sgospodarenko
The support process is in progress.
Regards,
Simon

1 Like

Hi, any update on this issue? I have the exact same issue almost every time I use DeepPrime with Lightroom running. Sometimes I’m lucky but 8 out of 10 times I get that error. I just updated to the latest release, to no avail. In reality, we don’t even need to actually export: when I switch on DeepPrime, if the rotating 'busy" icon in the magnifying window doesn’t stop rotating, I know that I will get the error on export. (The icon does some sort of “stop and go”) Sometimes that magnifier window goes completely black.

This is on Win10, with a (fully supported) Radeon RX570 video card, OpenCL2.0.

Thanks

Good morning,
Please, create a ticket in support.dxo.com and you’ll be assisted and the issue will be investigated.

Regards,
Svetlana G.