A few weeks ago I reported an issue with a Canon EF 28-135mm f/3.5-5.6 IS USM DXO lens module mounted on a Canon EOS R distorting the image. I did what they asked and downloaded info to thier specific site, but when I contacted the support team to ask them about progress a week later, I was told if I asked any additional questions it would put my ticket back at the bottom of the queue where it would have to start over. What? In other words don’t ask us what we’re doing to fix your problem or will make you start over from the beginning. Has anybody else experienced this with service? All I want it is for them to acknowledge that they see the issue.
I used to Love DXO and got a lot of people to adopt it on seeing the great results, but if that’s how they treat a customer when they have a problem, I seriously need to reconsider… Right now, DXO is useless unless I go in and manually fix the terrible distortion it is causing to my photos. That is my main lens and I don’t have any others to use. It takes my brand new $2000 camera and turns it into a pile of junk.
On top of that, there is no support for any of the EF-S lenses for that camera so I have 3 lenses that it useless on as well.