PL6 completely blocked during exporting

I’m facing the problem that PL6 is completely blocked / unuseable when a DeepPrime XD export is running. This is very annoying as my Laptop (i7-8565U CPU @ 1.80GHz) needs sometimes up to 8 Minutes to export a 20MP file as the internal Intel 620 UHD GPU is not supported.

In this situation pictures are not loaded, PL6 does not react to commands, …

I know that my this HP spectre 360 is not the latest one, but I’m really disappointed on the performance. A big step backwards compared to PL5.

The issue is probably not PhotoLab. It is more likely that your older less powerful CPU, perhaps with insufficient memory, and without the additional benefit of a supported GPU, is just not up to the task of processing DeepPRIME XD exports faster.

There are also newer features in some competing software titles which will create similar log jams. For those with older less powerful machines, it is an unfortunate result of the processing requirements for sophisticated AI based tasks.

Over time DxO may be able to fine tune DeepPRIME XD processing to make it run a little quicker, but it may not ever process significantly faster on your current machine. By the way, what other tasks are running while you are processing DeepPRIME XD? How much memory do you have?

On my desktop computer which is far from new but has a more powerful CPU than yours and 24 GBs of memory, DeepPRIME XD on a similarly sized file takes close to 3 minutes to process when not using my Graphic cards’s GPU. My graphics card is the aging and not terribly powerful Nvidia GTX 1050ti. Even so, when using my card’s GPU, the DeepPRIME XD processing time for the same raw file drops to a very acceptable 34 seconds, five times faster. DeepPRIME drops to 14 seconds.


  • No other tasks running

  • 16GB RAM

  • unfortunately the on-board Intel GPU is not supported by PL6

Yep - As Mark suggests, that will be the reason.

Since your machine is unusable when a DeepPrime XD export is running anyway - then you might like to try to force PL to use your GPU … it won’t make your system more responsive - but it may make it unavailable for less time;

For instructions to check if this works for you, see here (at very bottom of the page)

John M

Unfortunately the exports stopps suddenly at a certain point of progress when I force PL6 to use the Intel UHD 620 GPU which is integrated in my Laptop.

Ah, well … t’was worth the try.

I guess, being a laptop, the GPU is not easily updated (?)

John M

Right, I already checked that … it’s an on-board GPU. So I have to replace the whole laptop. :face_with_diagonal_mouth: