PL 4.2 Deeprime "Unknown processing error"

[jeffholdgate]

Using PL 4.2 I get “Unknown processing error” when using deep prime to export. I’m using Windows 10, GTX 1660, & Core i5 9600K & 16GB RAM.
It doesn’t happen all the time but when it does restarting PL does not clear the problem.
Is anyone else having this problem? If so is there a fix?
I did raise a support case but I’ve had no response

[pierre5018 (PIERRE LABRECHE)]

It is a known bug.

Use of Deep Prime results in "unknown error" and export fails

Hello, I recently upgraded to PhotoLab 4 on an HP Desktop computer with an AMD Ryzen 5, 16 GByte of RAM, and an AMD Radeon RX550 graphics card. The Desktop runs Windows 10 with all updates installed (version 20H2). Over the weekend I edited a couple of pictures and had the problem, that for several images the export with DeepPrime resulted in “an unknown error” (I have a German version which thus stated: “unbekannter Fehler”) and failed. When I exported the same image with only Prime, it worked …

[jeffholdgate]

@jeffholdgate

Using PL 4.2 I get “Unknown processing error” when using deep prime to export. I’m using Windows 10, GTX 1660, & Core i5 9600K & 16GB RAM.
It doesn’t happen all the time but when it does restarting PL does not clear the problem.
Is anyone else having this problem? If so is there a fix?
I did raise a support case but I’ve had no response

Thank you. Is there any outlook?

[JLGF1 (Jerry)]

I discovered that when I encountered this obtuse error it was due to having a low and/or insufficient amount of free memory available. Closing other apps and retrying was always successful.

[jeffholdgate]

In my case low memory is not the issue. It still occurs when windows reports 3GB free. Closing and restarting Lightroom clears the error though.