Optical corrections for Canon RF 24-240

With Canon EOS R + RF 24-240 set at 24 mm, distortion correction is worse than no correction. I have asked the support on 12/09/2019 (#202671) and never had a reply since “Demande reçue…”.
Moreover I can not access my support account.

Hello @rsp and welcome to the Forum,

Could you, please, provide us with some images for the test? Please, upload them to upload.dxo.com under your name and let me know when ready.

Thank you,

Regards,
Svetlana G.

Bonjour @rsp,

Désolée de ne pas avoir répondu à votre ticket client.

J’ai informé l’équipe support de votre problème d’accès à votre compte.

Pour qu’on puisse analyser votre problème est-ce que vous pouvez ajouter le fichier RAW sur upload.dxo.com comme vous l’a indiqué Svetlana ?

Cordialement,
Marie


I’m sorry we didn’t answer to your support ticket.
I’ve notified support team you can’t access you account.
I got your files but I’d need the RAW file to investigate.

regards,
Marie

Thank for answering quickly. I’ve been contacted by Fabrice and have sent him the files 10 minutes ago.
I couldn’t answer your mails because you wrote them from a “noreply” address.
I thought I had sent the files back in December, but perhaps the upload failed?
Anyway, you now have the whole set of files for solving the issue.
Regards,
Renaud