I purchased the upgrade to the Nik Collection, Nik 4 because I love Silver Efex pro. Much to my chagrin, It didn’t work with on1, Nor could it work with my raw files as a stand alone. I was given some suggestions by a support person, but none of them worked. (on1 said it was aware of the problem, and was working on it, and by the fall should have a fix(in their new upgrade I would presume).I then asked for my money back. The support person told me that once I purchased I could not get my money back, but he said they would make an exception, but ONLY if they could access my mac to do the uninstall themselves. I said No to that because I don’t want them in my machine, and the collection came with its own uninstall, and I also have and use the App cleaner.
I then downloaded the trial of DXO Photolab4 so I could see how the nike upgrade worked. When I started to use it, I quickly saw that I could not access or use the nik collection, nor could I save to disk. Both those buttons were grayed out. A week ago I emailed that same person back and told him of the problem. He said I had to stare another ticket, which I did. It has been a week and despite sending two requests, I have heard nothing back, except for the automated response that says that hte request has been received.
I can not understand why I have not heard anything, and this seems to be very counterproductive on DXO’s part. I was already to spend the bucks to buy photolab4, But now am quite hesitant to do so.
Has anyone else had this problem trying to get support from DXO?