No place to report bugs, crashes?

Nik Collection Nik Silver Efex topics
1

I’ve yet to find any place on the DxO web site for posting problems with the latest (purchased) version of the Nik Collection.

In the meantime, here’s my problem: I often use Color Efex and/or SilverEfex as smart filters with an image in Photoshop CC 2018 (5k Retina iMac running MacOS 10.12.6, with 64 GB RAM). It’s hard for me to pin down exactly why/when this causes PhotoShop to freeze, but it happens often. One time that it always happens is after I select a preset and then move the cursor to the right-hand adjustment panel to change a slider.

1 Like
2

Hi Dave,

simply, when you create your item, add “Bug” in “Additional tag” field.

3

The “Submit A Ticket” option on the support portal looks pretty good to me.

https://support.dxo.com/hc/en-us/requests/new

4

Except the pull-down menu when selecting Software only lists DxO PhotoLab …

5

Hello @orcasmac,

  • Actually you can post bugs/problems directly in the section of the plugin which causes the problem.

I moved your post to the proper section and it’ll be analyzed soon.

Regards,
Svetlana G.

6

Click the “+” next to PhotoLab

A5FdHbM.png413×532

7

Thanks to everyone for the tips.

As for that pull-down menu, there is no + next to PhotoLab whether I use Safari or Chrome on my Mac. Finally got the + by clicking “back” in the pull-down men optionand now I got the full listing!