No filters under CS6 and PSX9

Pale · June 12, 2018, 11:15am

I have now tried 5-6 times to install the Nik Collection.
As stand-alone exe run the tools. But after installation, the filters will not appear in the filter list of CS6 and PaintShop Pro X9.
I have already manually set the installation folder of Nik in the preferences, but also brings no help.

The Nik Collection from Google could be installed without any problems.
And yes, I have Win 7 64 bit …

Does anyone have a tip?

Regards

sgospodarenko · June 12, 2018, 11:25am

Hello @Pale,

Please, ensure that you run 64bit Photoshop CS6 version. As for many machines by default Adobe Photoshop CS6 runs as a 32bit application (and for this version filters are not available).

I’m talking about this one on Windows for instance:

CS6

So, please, double check if you really run a 64bit version.

Regards,
Svetlana G.

Pale · June 12, 2018, 1:52pm

Dear Svetlana

What about PSP X9?

regards

John

sgospodarenko · June 12, 2018, 2:03pm

Dear John,

PSP X9 is not among the supported hosts - https://support.dxo.com/hc/en-us/articles/115015300487-Accessing-the-plug-ins-from-host-applications

P.S. The problem with PS CS6 is resolved, right?

Regards,
Svetlana G.

Pale · June 12, 2018, 2:24pm

Dear Svetlana

Unfortunately, no

regards

John

sgospodarenko · June 12, 2018, 2:27pm

You mean you confirmed you run PS CS6 64bit and still do not see NIK in Filters?

Regards,
Svetlana G.

Pale · June 12, 2018, 2:59pm

Dear Svetlana

Yes, exactly. Now I use the filter as a standalone, although cumbersome, but also goes…

Regards

John

sgospodarenko · June 13, 2018, 7:41am

So John,
That is really strange as the problem you described is actual for PS CS6 32bit. Okay, let’s try to fix your issue. For the investigation I need from you the following info:
1 - The logs - you can find them here - c:\Users%user_name%\AppData\Local\DxO\Nik Collection Installer Logs
2 - Check if you have the plugins installed here - c:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\DxO
3 - Please, provide me with the following screenshots:

(please, run the process explorer and make a screenshot of the Properties of the PS CS6 process)

And this one:

But in your case Filters should be off, I guess.

Thank you
Regards,
Svetlana G.