For the past 5 months, I’ve had an issue with NIK and contacted Customer Support early on-- but no help on my support ticket from them after their initial email. Thanks in advance for any help y’all can offer.
Here is my original email from early January:
“Working on a Mac laptop, OS Big Sur, and using NIK 3 with Lightroom.
I used to be able to change the size of the control points in Viveza and Silver Efex (the only ones I use) by adjusting the top slider of the editing sliders (brightness, contrast, etc.) that appear within the control point circle on the photo.
I can’t seem to do that any more-- how can I make the control point smaller or larger? Thank you.”
Customer Support responded and asked me a number of questions, to send a zip file of data, and uninstall and re-install the program, etc. which I did.
Then, they said they would forward the info to the developers and that I would hear back.
The issue continues— I’ve sent emails to let them know this and ask for help but they’ve not been answered.
Thanks for any help you can offer for dealing with Customer Support.