I have a massive problem with 3 particular Nik Collection modules and have already created a support ticket yesterday. Just curious if anyone knows of this problem, or even has it themselves. Thanks in advance for reading.
I am working on a new MacBook Pro 16" M1 Max 2021. Installed is macOS Monterey 12.1. The system was set up just a few days ago.
As part of the setup, I installed all my DxO products:
- PhotoLab Elite 5.1.0, Build 47.
- FilmPack 6 Elite, version 6.1.0, Build 199, 64bit
- ViewPoint 3, version 3.2.0, build 254, 64bit
- Nik Collection 4, version 188.8.131.52 (v4.3.0)
I do not have any Adobe software installed and I have been working with PhotoLab and the Nik Collection for years (on a MacBook Pro 2015).
On this new MacBook Pro I now have problems with Dfine, Pre Sharpener and Output Sharpener. I hardly ever use Dfine and the Pre Sharpener, but the Output Sharpener is always the last step of my workflow, since PhotoLab unfortunately doesn’t include any possibility of customized output sharpening. So Output Sharpener is extremely important for me.
In PhotoLab, when I send an edited RAW, TIF, or even a JPG to one of the three modules mentioned above using the “Nik Collection plug-in selector button”, the image file is converted and created according to the settings, but none of the 3 modules open, only flashing for a tiny fraction of a second and crashing immediately. Exactly the same happens in stand-alone mode.
All other modules (Analog Efex, Color Efex, Silver Efex, Viveza) work normally at first glance. HDR Efex I have only tested with a single image so far.
What I have tried with no success:
- Uninstalled the Nik Collection using the uninstaller in the installation package and deleted any leftovers using Finder search, then reinstalled.
- Installed the Nik Collection over the existing installation.
- Start Output Sharpener with the option “Open with Rosetta” activated and set the rights for “everyone” to “Read & Write”.
- Worked through the following note from the DxO Help Center: “The plug-ins in the Nik Collection utilize Arial fonts and in some situations, a duplicate Arial font may have been created which may cause unexpected errors. If you are experiencing otherwise inexplicable crashes with the plug-ins, removing all duplicate copies of the Arial fonts often resolves the crashes.” However, there are no duplicates.