Missing RELEASES file

DxO PhotoLab Windows topics
1

I see the following error message in PhotoLab 3 log file:

“2020-01-03 09:33:01.009 | DxO.PhotoLab - 20732 - 1 | ApplicationUpdate - Error | Release file doesn’t exist: C:\ProgramData\DxO\DxO PhotoLab 3\Updates\DxO.PhotoLab\packages\RELEASES”

Is that a problem, and if yes, how can I fix it?

2

Hello,

Nope, it’s not a problem. Please, do not pay attention to it.

Regards,
Svetlana G.

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3

Thanks, sorted.

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4

Should I worry about these?

“2020-01-03 09:56:49.884 | DxO.PhotoLab - 13188 - 1 | PhotoLab - Warn | Unable to synchronize PointOfInterest from ZoomManager”

and

“2020-01-03 09:57:03.165 | DxO.PhotoLab - 13188 - 79 | Image - Error | The coordinates converter doesn’t exist.”

5

No, you shouldn’t. This info is only for Framework team.

Regards,
Svetlana G.

6

I’m looking at this messages because I’m trying to find out why the UI is pausing a lot on a very fast Windows PC.

7

Have you rebooted your pc yet?

8

After installing new PhotoLab? Yes.

9

Can you be more specific about what you mean by “pausing a lot”?

Mark

10

Let’s say I’m moving my mouse from some instrument panel (e.g. “Exposure compensation”) to another one, or to select another image. Instead of having a smooth and easy movement of the mouse cursor, it “freezes” in place and after some pause (0.5-1s typically) starts moving again. It happens so often that it’s very annoying and increasingly makes working in PhotoLab a pain. It only happens in PL, no other application on my PC has this problem.

Also, switching between images in Correction mode is slow, at least 1-2s delay for redrawing the image. But that’s less irritating for me.

12

Hello,

  • That is really strange and should not happen even on a less powerful PC. It should be investigated.
    Please, create a support ticket on this “mouse freezing” issue and it will be investigated.

Regards,
Svetlana G.

1 Like
13

Done, ticket #205730. Thanks.

1 Like