Hello I have an internal preview error when I try to import raw files into PL since the current upgrade. This happens when I import from LR Classic and directly into PL. It says Internal Error (error to prepare) in the preview window and the image file does not appear in the window. I am running a Windows 10 64bit system. Before the recent upgrade all was working well. I am bummed as I am new to PL5…anyone else experience this? Thank you CH
Good morning!
Could you, please, create a ticket here - support.dxo.com and attach your logs ( Log files – %UserProfile%\Documents\DxO PhotoLab 5 logs) there.
Thank you
Regards,
Svetlana G.