I’m seeing horizontal lines littered throughout exported images in both DNG and JPG. The lines are not in the original CR3 (Canon R5), and are not visible in the PhotoLab editor when viewing the RAW, but are visible in multiple file viewers.
Good morning @samuel and welcome to the forum,
Please provide us with the original file + sidecar and the output as well. Upload them via upload.dxo.com with your forum name in “support ticket number” field and please, let us know when it’s ready.
Thank you
Regards,
Svetlana G.
I do not see artifacts when forcing DeepPRIME to use the CPU instead of GPU.
System Information:
------------------
System Information
------------------
Time of this report: 7/20/2021, 12:42:13
Machine name: DESKTOP-JVL2EV0
Machine Id: {3E80FC39-6124-41ED-893B-2A664CB3004B}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Apple Inc.
System Model: MacBookPro16,1
BIOS: 1037.147.4.0.0 (iBridge: 17.16.16610.0.0,0) (type: UEFI)
Processor: Intel(R) Core(TM) i9-9980HK CPU @ 2.40GHz (16 CPUs), ~2.4GHz
Memory: 65536MB RAM
Available OS Memory: 65428MB RAM
Page File: 28420MB used, 46735MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode
---------------
Display Devices
---------------
Card name: AMD Radeon Pro 5500M
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD FirePro (0x7340)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_7340&SUBSYS_020F106B&REV_40
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 40866 MB
Dedicated Memory: 8152 MB
Shared Memory: 32714 MB
Current Mode: 3072 x 1920 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.679688,0.320312), Green(0.264648,0.690430), Blue(0.150391,0.052734), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Color LCD
Monitor Id: APPA044
Native Mode: 3072 x 1920(p) (60.000Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\u0348578.inf_amd64_c955a7a452d1bf20\B348746\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0348578.inf_amd64_c955a7a452d1bf20\B348746\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0348578.inf_amd64_c955a7a452d1bf20\B348746\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0348578.inf_amd64_c955a7a452d1bf20\B348746\amdxc64.dll
Driver File Version: 26.20.13003.5002 (English)
Driver Version: 26.20.13003.5002
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 11/12/2019 5:00:00 PM, 1981168 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-3000-11CF-5160-C410FBC2D735}
Vendor ID: 0x1002
Device ID: 0x7340
SubSys ID: 0x020F106B
Revision ID: 0x0040
Driver Strong Name: oem90.inf:cb0ae414b4c14557:ati2mtag_Navi14:26.20.13003.5002:PCI\VEN_1002&DEV_7340&SUBSYS_020F106B&REV_40
Rank Of Driver: 00CF0000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1} DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {D1C20509-AE7B-4E72-AE3B-49F88D58992F} {84AD67F6-4C21-419A-9F0B-24F0578906C1} {725AD240-786C-471E-AD3C-38F739936517} {95664FF5-9E03-4C74-BB4F-9178D6035E58} {5EF7D40D-5B96-49E7-B419-23342094A4CF} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {603A4756-A864-4F91-BB62-2C935B7A1391}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported
Upload complete. Thanks. It seems like this is related to DeepPRIME. Exporting with no edits, HD and PRIME don’t seem to have these artifacts. With DeepPRIME, I am seeing them on most, if not all exports.
Snip from uploaded file:
Thank you!
We will investigate.
P.S. The images seem to get corrupted with the upload, could you, please, reupload them again?
Thank you
Regards,
Svetlana G.