DxO PL6 Testversion can't be started

DxO PhotoLab Windows topics
1

I installed the PL6 Testversion and got the message “License expired” I was previously using the the EA version.

Is there an workaround?

Thanks
Erhard

2

This is only a suggestion, that I haven’t tested myself but you could try moving the PL6 EA licence out of the Licence folder and then launching the PL6 test download. The licences are found in: C:\ProgramData\DxO Labs\Licenses. The file names in the folder should easily let you identify the PL6 one.

3

Thanks, will test ist!
Erhard

4

Strictly, the EA licence, which was essentially a year long trial version, has expired and cannot be renewed. You cannot expect DxO to prolong such a licence and, unless you qualified for a reward, you will have to purchase your own full or upgrade licence.

5

interesting view how to treat customers :wink:
However, thanks for answering

6

Participating ni a beta test does not make you a customer. Even if you had never owned the previous version you could apply for a beta licence for the duration of the test, which has now ended.

That means you could have had a year’s free use without being a customer. Do you really expect DxO to “owe” you further free use?

4 Likes
7

You can try to remove the beta test license file
and see if you can then test for another 30 days.

Can’t say where that file is on Windows though.

8

I checked and he posted in the PL 6 EA program around a dozen times over 9 months so I’m sure he didn’t get a free license. Some people seem to believe that just being a member of the EA team entitles them to free perks even when their minimal participation added no significant value.

Mark

3 Likes
9

Yes, buying a license.

For trying the trial (if that’s what you mean with Testversion), you have to remove the EA license I guess.

2 Likes
10

→ grafik but it should be too late now, as EA expired

11

Solved, I got a new code to run the test version
.

1 Like