DXo PhotoLab2: Sony A7III modules

makmili · September 15, 2019, 10:05pm

I run the programme just a few minutes ago and it started with a message that the PL database was moved and a new one was created. Thereafter all lens modules relating to Sony alpha 7 III disappeared. When I am trying to download them, they fail to download.
Is anyone experiencing a similar problem?

sgospodarenko · September 16, 2019, 7:45am

Hello,

First, the changes of the database should not influence on the modules at all.
Second, can you, please, check if you still have the modules here - %LocalAppData%\DxO\DxO PhotoLab 2\Modules ?

Third, what message do you see when you try to download the modules and fail?

Waiting for your replies for a further investigation.

Regards,
Svetlana G.

makmili · September 16, 2019, 5:20pm

Which programme should I use to insert the text you have provided?

Calle · September 17, 2019, 5:45am

This has to go to the address bar of Windows file Explorer. It points to a usually hidden folder in your local file system.

sgospodarenko · September 17, 2019, 6:03am

Yes, exactly, type it in the Windows Explorer. But I forgot to ask you, maybe you work on Mac?

Regards,
Svetlana G.

makmili · September 17, 2019, 5:18pm

Indeed I work on a Mac

Pieloe · September 17, 2019, 5:20pm

In this case, check if you still have the modules
~/Library/DxO PhotoLab v2/Modules

makmili · September 23, 2019, 3:40pm

I solved this issue along with the one reported under Filmpack 5. Please my response there regarding what was the likely cause of the Photolab malfunctioning I had experienced.