DxO PhotoLab 5 stopped working

[WolfgangExler]

Hello here,

since my Upgrade to Photolab 5 I hat very often a kind of unresponsibility from PhotoLab 5.
Meanwhile I updated to the latest publich available version 5.1.2.4700 but the application still stops inresponsible to user interaction.
An there is nothun unusual I do: opening a Nikon NEF file (independand of the user Camera (D3S,D800E,D4S,D850,D6), applying a predefined Preset (e.g. HDR Backilte), activating ClearView Plus an export to 100% sRGB JPG in the same directory including all metadata. Each NEF is processed seperatly, aber about 5 to 10 images, the user interface becomes unresponsible. After waiting minutes, I had to kill PhotoLab 5 within task manager.

Is there a way to create log files for DxO Support to analyze?

Wolfgang

[WolfgangExler]

my still existing PhotoLab 4.3.6.32 works on the same NEF files without any problem

[Egregius ((Greg) - Windows 11)]

Hi, Wolfgang. There are already log files in your Documents folder, in a folder for PhotoLab 5 logs. When PhotoLab becomes unresponsive, you can look inside or post here the newest log file(s) for analysis. I also suggest running the Windows Event Viewer and seeing if there’s anything in the Application and System event logs that might explain the unresponsiveness. Sometimes a disk or data bus problem is to blame.

[WolfgangExler]

thanks for this information, Greg

the lastest LOG ist attached

DxO.PhotoLab.txt (1,5 MB)

[Man]

Hi,

have you seen this thread ? Same for you ? If so, welcome to the club…

Upgraded to PL 5.1 (Elite), now freezing periodically

Since I upgraded to PhotoLab 5.1 last night, I’ve suffered periodic freezing, from which it never recovers. If I export to Topaz Sharpen AI, then it will freeze everytime, but only after Topaz deposits the finished file.

[Evildad]

Here’s another.

New to DxO PL5. Crashes on export

I found some topics on my problem but no solution. I’ve already posted a ticket and I’m waiting for the response. Almost every time I want to export (to disk or to LR) my PC crashes. Not to desktop. All over. Like hard reset. I found some suggestions like exporting one by one instead of batch. It helped a bit. I have 50:50 success. Then I found that there is a problem with a certain WD external drive. I don’t have exactly the same drive but I tried with that drive unplugged. At that point, I tho…

I managed to uninstall the latest version and then reinstall 5.0, solved my problems.

[Mirtma (Matjaž)]

Installing 5.0 didn’t solve my problem. It seems it’s a driver problem:

New to DxO PL5. Crashes on export

It looks like there is a problem with display drivers. With the support, we narrowed the problem (as I tried to describe through this post thread). Here is their latest mail message: Thank you for providing us with the additional information about what happened. It does appear that there may be a conflict happening with the video driver that is causing the problem. With the changes Microsoft has been making to their operating systems, video card manufacturers have been making changes to their …

[rayul]

I face a similar problem with the following configuration: DxO V5.1.2.4700 (I got a similar problem with the previous V5.1 releases) - System : Intel i7-4790, 3.6MHz, 16Go, x64, Windows 10 family 20H2.19042.1415.
I uploaded new drivers without result. I used “CPU only” in the deepPRIME preferences without success.
My experience is that the crashes come sooner and sooner (every 3 image exports to day). I tank you for providing all useful information from the support when you get some.

[Mirtma (Matjaž)]

And what GPU do you have?

[rayul]

I do not have any GPU …
I am using 2 cores of the CPU Board i7-4790

today’s results about 70 exports, 5 crashes of PhotoLab5. But I do not have any crash of the computer. The crash comes precisely after the export to the disc (correctly done) and before coming back to PhotoLab (no display of green mark “done” on the slide, no information saved about the unprocessed batch queue)