Dxo Photo Lab 3 doesn't work on Windows 10 (64 bit)

DxO PhotoLab
1

Dxo Photo Lab 3 doesn’t work, Windows 10 (64 bit) .
.NET - 4.8, start normal, and tried run as administrator
After instalation program can’t start, and Windows 10 reporting message.
Operation stopped.

Descritpion
Ścieżka do aplikacji powodującej błąd: C:\Program Files\DxO\DxO PhotoLab 3\DxO.PhotoLab.exe

Sygnatura problemu
Nazwa zdarzenia problemu: CLR20r3
Podpis problemu: 01: DxO.PhotoLab.exe
Podpis problemu: 02: 3.0.18214.4266
Podpis problemu: 03: 5dcd7725
Podpis problemu: 04: DxO.PhotoLab
Podpis problemu: 05: 3.0.18214.4266
Podpis problemu: 06: 5dcd7725
Podpis problemu: 07: 47f
Podpis problemu: 08: 6
Podpis problemu: 09: System.IO.FileNotFoundException
Wersja systemu operacyjnego: 10.0.17763.2.0.0.768.101
Identyfikator ustawień regionalnych: 1045
Dodatkowe informacje 1: 2f97
Dodatkowe informacje 2: 2f97b38d488014c71e103d4fa89a34ac
Dodatkowe informacje 3: 1f6c
Dodatkowe informacje 4: 1f6c959ebd9f000b7c6bf52fe49eef5c

Dodatkowe informacje o problemie
Identyfikator pakietu: 8ec859cddcf5972f341407c95d0194e2 (1446789941722977506)

Please help me, becouse I woud like to buy before 24 November (30% promotion).

2

Hello Slaw,
something with the Installation is not ok. The messages says that there is a file missing. Do a uninstall and try installing it again.
Verify in any active virus protection if files were moved to quarantine or were deleted.

Regards,

Michael

3

Hello @slaw,

.NET Framework 4.8 is not supported by DPL 3 yet. Try to install .NET Framework 4.7.2 and launch DPL 3 again.

Let me know, if this doesn’t solve your issue.

4

Hi.
@alex i have already installed 4.7,
Maby i’ll try install 4.6?

I installed a lot of configuration: as administrator, open as administrator , unistall a lot of.

2019-11-20%2009_29_16-Funkcje%20systemu%20Windows

On my second computer is 4.8 and working well.

I think this is not .NET problem.

1 Like
6

@alex i have more question about installation.
On this site: https://support.dxo.com/hc/en-us/articles/115012651148--This-app-can-t-run-on-your-PC-Windows-
… is wrote, that files size can’t be less than 422MB, but currently version DFL3 is only 337MB version 3.02 ,but 336MB 3.01

This are actually information on the site, or i have damage instalation setup file?

7

@slaw,

The size of the DPL 3.0.2 installer is 336MB. The size of the folder where DPL 3.0.2 is installed is 473MB on my computer.

Could you please go to C:\Users<user>\Documents\ and check whether the folder “DxO PhotoLab 3 crashes” exists? If yes, zip it and share here.

8

@alex isn’t exist ;/

9

@slaw,

Could you try to download and install .Net Framework 4.7.2 from https://dotnet.microsoft.com/download/dotnet-framework/net472?

If it doesn’t help, please try to uninstall DPL 3.0.2, make sure its installation folder is removed, and install it again.

10

I have more information: When i try install new .NET 4.8 I received message: You have already installed .NET 4.8 or later"

Sooo, maby i have 4.8, but system show me (4.7.2) on the list feature another information, and this can be .NET problem

Do you have some commend, how can I check my real .NET version?

11

@slaw,

Let’s try to find a fix for your problem step by step. Please try to install .NET Framework 4.7.2 from the location I mentioned above.

12

@alex i’ll be waiting for fix issue DXO
I tried DXO Photo Lab 2 - the same issue.

But unistall .NET 4.8 is imposible. This goes from windows update and isn’t good to unistall, becouse next update come back. This update KB2828152 below isn’t exist current version windows, and are dependent from another application and system processing.

Microsoft say clear:
“.NET Framework 4.5.x/4.6.x/4.7.x/4.8 cannot be uninstalled using this package. To uninstall .NET Framework 4.5.x/4.6.x/4.7.x/4.8 from your computer, go to Control Panel, choose Programs and Features, choose View installed updates, select Update for Microsoft Windows (KB2828152) and then choose Uninstall.”

If You will have some fix , let us know !

Thanks

13

Sławek, what happens if you open Windows PowerShell as Administrator and run this command?

sfc /scannow

14

@slaw,

We are already working on switching to .NET Framework 4.8. Please wait a bit for an updated version.

15

@alex i have no choice, but if You not fix it to 24.11 I’ll lose 30% SALE.
But then will think about buy becouse this is big different.

16

Hello @slaw,

  • Well, even if you buy it now and the issue won’t be fixed (which is a rare case) then, you’ll be provided with the refund. But in most cases even specific to the user’s PC issues are resolved successfully.

Regards,
Svetlana G.

1 Like
17

@sgospodarenko yes, but we don’t know how long You fix it.
It looks like how buy a car and can’t drive.
I think You understand me exacly.

18

Yes, sure. No problem.

Regards,
Svetlana G.

19

Hi.
This resolve my problem:
https://download.microsoft.com/download/8/4/A/84A35BF1-DAFE-4AE8-82AF-AD2AE20B6B14/directx_Jun2010_redist.exe

20

Hello @slaw,

Thank you for the info. @alex please, pay attention to.

Regards,
Svetlana G.

21

But why a direct link to the installer self and not to the description/page?

George