DXO Photo Lab 3.2 Crashes on Startup Win 10

For over a month now I have not been able to use DXO Photo Lab 3.2 on Windows 10.

I have submitted support ticket 211686 and supplied everything that they have asked me to.

This problem started on my Desktop PC and then I purchased a new Win 10 laptop and have exactly the same problem.

On April 24th I asked for an update on the support ticket and have had no reply.

I’ve been a DXO customer for years and find it unacceptable that my support issue is being ignored.

Can someone check what’s happening please.

Andy

Hello @AndyBell1 and welcome to the forum!

Could you, please read this one - PL3 startup problems continue? maybe it can solve your problem as well while waiting the reply from support team.

Regards,
Svetlana G.

Hi

Thanks for the suggestion. Sadly, setting up a profile for DXO didn’t help.

I tried turning the anisotropic filtering off. I also tried making DXO use only the integrated graphics. The same error occurred each time…

Andy

Okay, Andy. I will contact the support team to force your ticket if possible.

Regards,
Svetlana G.

Support has now fixed it…

Not a DXO problem. Another program had corrupted a .NET configuration file…

Andy

Hello,

I’m glad to hear it.

Regards,
Svetlana G.