DXO and Canon CR2 failure to load

Just got the DXO PureRaw. It does not want to load Canon 7D MK II files to process. says already done or unsupported. Using Windows on Desktop. Loads my 5D MK II and even R7 files.
Any help please.

Hello @stefaan ,

we don’t support Canon mRAW or sRAW, did you shoot with these modes ?
They are not real RAW, that’s why.


Hi Marie.
Thx for the reply. I went to check on my camera and see that the camera shop must have changed my camera to mRAW when they calibrated my lens. Could not see that on the Exiff data. Changed it back to RAW and will check. That must be the cause.