This all started with a simple request to close my DXO forum account.
Did you know that the support for the DXO forums is different than for DXO the company? Did you know that the “Contact Us” link for the DXO forums is exactly the same as for DXO, the company? Did you know that you can’t close your forum account?
All this was confirmed by the DXO Support folks (not the forum support folks who don’t have “anything to do with DXO support”) this morning.
This is DXO’s Support answer: “We would recommend starting a thread asking for help deleting your forum access. We have provided you with how to contact the forum team, and they will be happy to assist you further once you create a thread.” An exact quote.
I even sent them the “forum support” link and a short screen grab video to show their system is a circular reference that sends you right back to DXO Support (not to be confused with “DXO forum support”). The DXO forum support doesn’t exist until you create a thread?!
I can ‘close’ my forum account with Google and have it listed as spam. That’s simple enough. But it is unbelievable that in 2022 a company like DXO could be this difficult to deal with. Even Adobe does better.