I decided to try the trial of the new DxO Nik Efex Collection, kindly offered by the company. After downloading & trying the DxO software I found it was no different, but perhaps a bit slower, than the original version I had, so I uninstalled it. Thereafter I discovered that my original copy of Nik Efex had disappeared from my hard drive. I contacted DxO about this & received an affirmative email from a customer care staff member (Seth) that indeed the original software was incompatible with the new version & was removed to facilitate it. I was advised to download the free DxO version which is an altered version of the original version, but I don’t want this altered copy, I want the original version that has been, without my permission, deleted from my hard drive.
When I made a complaint & asked for my original version to be restored, the proclaimed customer care manager (Fabrice) informed me that DxO would not facilitate this action, that I should directly email the CEO of Google with my issue, that I should cease to reply by email with regards to this situation & that my complaint ticket would be closed. Fabrice wrote in the email that DxO recommend uninstalling previous versions before downloading the DxO trial, but, having followed the install procedure for the DxO version I can find no instance of this advice. I decided to pursue my complaint, but was again rebuffed by Fabrice, stating that my request would be closed & was told not to reply to his message.
I attempted to open a ticket to make a formal complaint to the DxO company, but have now had my account suspended with regards to accessing customer care.
Has anyone else had such issues with the DxO company?