Activation for DXO5 via manual activation using the bin file: seems DXO fails to respond to support so have to ask the forum for help.

I am trying to activate DXO 5 with the bin file for manual activation, I also would like to know where the updates are kept to load manually. The support team at DXO fails to respond to my request, so the forum is my only other option since Riley fails to respond to my support request.